Risk Manager
About The Position
Despite the listed title, the description outlines a regional physical security technology leadership role responsible for planning, deploying, integrating, and servicing security technology across AMER and LATAM. The role leads concurrent projects from scoping and build through installation, commissioning, testing, acceptance, and operational handoff, ensuring delivery on schedule, within scope, and in accordance with corporate security standards. It is a key regional leadership position and primary escalation point for security technology service issues, coordinating internal teams, vendors, integrators, and business partners to resolve issues and maintain operational continuity. The role establishes regional deployment standards, processes, documentation, and quality requirements; oversees installations and lifecycle initiatives; and develops reporting on project delivery, service performance, vendor performance, open issues, and system reliability. It partners with Security, Workplace/Facilities, IT, networking, real estate, procurement, finance, and business teams. The position is hybrid, with two days per week in Cisco’s RTP offices; alternate locations may be considered by exception. Regional and international travel may be required as needed.
Requirements
- At least 7 years of experience in physical security technology, security systems integration, facilities technology, or related technical operations.
- Experience leading complex, multi-site security technology deployments.
- Strong knowledge of access control, video surveillance, intrusion detection, visitor management, and integrated security systems.
- Experience managing security integrators, contractors, and technology vendors.
- Demonstrated project management and escalation-management experience.
- Experience working across multiple geographic regions and cultures.
- Strong understanding of construction, building infrastructure, networking, and technology deployment environments.
- Excellent communication, interpersonal, and stakeholder-management skills.
- Ability to handle multiple priorities in a fast-paced global environment.
- Willingness to travel regionally and internationally as needed.
Responsibilities
- Lead planning and execution of multiple physical security technology deployments across AMER and LATAM.
- Lead projects from initial scope and build through installation, commissioning, testing, acceptance, and operational handoff.
- Establish and maintain regional deployment standards, processes, documentation, and quality requirements.
- Coordinate installations involving access control, video surveillance, intercoms, intrusion detection, visitor management, and other integrated security systems.
- Serve as the primary partner concern point for regional service issues and coordinate resolution.
- Manage relationships with security integrators, technology vendors, service providers, and internal partners.
- Monitor project schedules, budgets, resources, risks, dependencies, and work.
- Identify recurring service issues and develop corrective actions to improve reliability and operational performance.
- Partner with Security, Workplace/Facilities, IT, networking, real estate, procurement, finance, and business teams on deployments.
- Review project scopes, statements of work, estimates, and technical builds for alignment with security standards and business requirements.
- Ensure installations meet security, technology, safety, documentation, and quality standards.
- Support regional technology lifecycle planning, system upgrades, refreshes, and modernization initiatives.
- Develop reporting and metrics on project delivery, service performance, open issues, vendor performance, and system reliability.
- Drive consistency across regional deployments while allowing flexibility for local requirements.
- Support incident response and critical service concerns when security technology affects business operations.
- Develop relationships with regional security teams and serve as a trusted technology advisor.
- Provide regional leadership and direction to internal teams, contractors, integrators, and service partners.
- Establish ownership, accountability, critical issue paths, and performance expectations.
- Communicate project status, risks, issues, and recommendations to senior leadership.
- Facilitate cross-functional meetings and drive decisions when projects encounter scope, technical, schedule, or operational challenges.
- Hold vendors and integrators accountable for quality, schedule, documentation, and service performance.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, subject to eligibility and continued employment
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Personal wellness days
- Vacation time or flexible vacation time off, depending on employee classification
- Sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses may be available for non-sales roles
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
