Risk Manager Operations

Fidelity•Smithfield, RI

3d•Onsite

About The Position

We seek a candidate that is a self-starter who thrives in a fast-paced environment, possesses strong interpersonal skills and demonstrates persistence when resolving issues. If you can effectively manage vendor relationships, are comfortable challenging the status quo and can foster positive partnerships, please read on... In Wealth Cash Solutions Personal Cards, we are embarking on a multi-year journey to improve our debit card program – including enhancing our ability to service customers over our live channels, improving the digital experiences (web and mobile), and optimizing our vendor partnership structure. A significant component of this initiative is to establish new direct relationships with a spectrum of vendors across our debit cards ecosystem, ranging from card production to digital wallets to ATM networks. Therefore, the team is searching for a vendor manager who can lead the process of defining the optimal range of partners, establish contractual relationships, and maintain these relationships as we reach a steady state phase in our new operating model.

Requirements

Bachelor’s degree in Finance/Accounting or equivalent
Minimum of 5-7 years of experience
Ability to create financial models, conduct scenario analysis, understanding of financial and accounting principles
Strong understanding of debit card operations, payments processing, and financial regulations
Exceptional analytical, communication, conceptual thinking, project management and problem-solving capabilities
Develop and deliver cogent, informative presentations for leadership
Experience influencing outcomes based upon your ability to establish trust, engage with partners, and lead through difficult situations
Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
The ability to communicate complex concepts or situations in a clear and concise manner.
The ability to handle multiple projects or activities simultaneously and deliver results in an accurate and timely manner.
Cultivate a positive outlook, value diverse perspectives, are naturally upbeat, demonstrate intellectual curiosity, initiative, and have passion for learning new skills and capabilities.

Nice To Haves

Prior work experience at a bank, asset manager, or similar financial services provider is preferred

Responsibilities

Work closely with internal teams, including finance, compliance, and operations, to align on an optimal vendor management strategy across debit program
Identify and assess potential risks to the vendor management transition, develop mitigation strategies, and implement appropriate controls to minimize disruptions
Collaborate with legal and procurement to establish new contracts and/or revise existing contracts
Oversee vendor procurement, diligence, and the onboarding process for all new vendors
Field inquiries and issues submitted by vendors, ensuring timely and effective resolution
Coordinate vendor billing for all business units and functions
Track and report on vendor KPIs, including service quality, timeliness, and cost-effectiveness
Conduct KPI performance reviews to identify areas to improve vendor relationships
Conduct regular KPI performance reviews sessions with vendors, recapping recent performance, addressing concerns, and discussing opportunities for improvement
Oversee vendor contract management by tracking contract milestone, renewals, and amendments
Document interactions and transactions with vendors for reference and audit purposes
Discovering, understanding, and mitigating the risks of vendors.