Risk Manager Operations
About The Position
We seek a candidate that is a self-starter who thrives in a fast-paced environment, possesses strong interpersonal skills and demonstrates persistence when resolving issues. In Wealth Cash Solutions Personal Cards, we are embarking on a multi-year journey to improve our debit card program – including enhancing our ability to service customers over our live channels, improving the digital experiences (web and mobile), and optimizing our vendor partnership structure. A significant component of this initiative is to establish new direct relationships with a spectrum of vendors across our debit cards ecosystem, ranging from card production to digital wallets to ATM networks. Therefore, the team is searching for a vendor manager who can lead the process of defining the optimal range of partners, establish contractual relationships, and maintain these relationships as we reach a steady state phase in our new operating model.
Requirements
- Bachelor’s degree in Finance/Accounting or equivalent
- Minimum of 5-7 years of experience
- Ability to create financial models, conduct scenario analysis, understanding of financial and accounting principles
- Strong understanding of debit card operations, payments processing, and financial regulations
- Exceptional analytical, communication, conceptual thinking, project management and problem-solving capabilities
- Develop and deliver cogent, informative presentations for leadership
- Experience influencing outcomes based upon your ability to establish trust, engage with partners, and lead through difficult situations
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
- The ability to communicate complex concepts or situations in a clear and concise manner.
- The ability to handle multiple projects or activities simultaneously and deliver results in an accurate and timely manner.
- Cultivate a positive outlook, value diverse perspectives, are naturally upbeat, demonstrate intellectual curiosity, initiative, and have passion for learning new skills and capabilities.
Nice To Haves
- Prior work experience at a bank, asset manager, or similar financial services provider is preferred
Responsibilities
- Work closely with internal teams, including finance, compliance, and operations, to align on an optimal vendor management strategy across debit program
- Identify and assess potential risks to the vendor management transition, develop mitigation strategies, and implement appropriate controls to minimize disruptions
- Collaborate with legal and procurement to establish new contracts and/or revise existing contracts
- Oversee vendor procurement, diligence, and the onboarding process for all new vendors
- Field inquiries and issues submitted by vendors, ensuring timely and effective resolution
- Coordinate vendor billing for all business units and functions
- Track and report on vendor KPIs, including service quality, timeliness, and cost-effectiveness
- Conduct KPI performance reviews to identify areas to improve vendor relationships
- Conduct regular KPI performance reviews sessions with vendors, recapping recent performance, addressing concerns, and discussing opportunities for improvement
- Oversee vendor contract management by tracking contract milestone, renewals, and amendments
- Document interactions and transactions with vendors for reference and audit purposes
- Discovering, understanding, and mitigating the risks of vendors.
Benefits
- Fidelity’s Onsite Working Model
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What This Job Offers
Job Type
Full-time
Career Level
Senior
