Risk Manager II ( Credit Card Collections Strategy Manager)

TD•Wilmington, DE

6d•$145,000 - $186,160•Onsite

About The Position

The Risk Manager II (Credit Card Collections Strategy Manager) manages the creation, implementation and validation of various risk segmentation strategies including, but not limited to: adjudication, exposure management, risk segmentation, and financial return optimization. The Risk Manager II (Credit Card Collections Strategy Manager) provides critical information, interpretative, and detailed analysis, and deploys critical credit risk rational strategies that ensures the decisions are made within the TD risk appetite and adhere to all governmental requirements and guidelines. The Risk Manager II (Credit Cards Collections Strategy Manager) investigates, creates, implements and validates various risk segmentation strategies and policies using complex data including cohort time series analysis of PCL, Marketing Investments, Decision Expense, Risk Adjusted Revenue, Risk Adjusted Margin, NPV, ROE, etc. with the limited guidance from the manager. We are seeking a highly analytical and strategic Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle. This role will leverage advanced data analytics and segmentation techniques to design, test, and optimize collections strategies that improve customer outcomes while ensuring compliance with regulatory standards.The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies.

Requirements

Bachelor's degree required; Graduate degree preferred or progressive work experience in addition to experience below
10+ years' experience required
Proficient PC skills in MS Office and a variety of PC-based analytical and reporting software packages
Experience with the use of Relational Databases and the process of Extract Transform Load (ETL) using common languages such as SQL or SAS
Working knowledge of SAS Enterprise Miner, FICO Model Builder or Angoss Knowledge Seeker
Strong analytical and problem solving skills are required to interpret data and draw conclusions
Flexibility to adapt to rapidly changing requirements
Extremely strong attention to detail with ability to manage a range of tasks and prioritize
Proven ability to develop and maintain productive business/peer relationships
Superb written and verbal communication skills
Experienced in developing and presenting recommendations to Senior Management
Proven experience in credit card collections (required)

Nice To Haves

Graduate degree preferred or progressive work experience in addition to experience below
Bachelor’s degree in STEM (e.g., Statistics, Mathematics, Engineering, Computer Science, Economics)
Experience with collections lifecycle strategy across multiple products or portfolios
Familiarity with digital outreach channels (SMS, email, AI-driven engagement)
Exposure to regulatory frameworks impacting collections (TCPA, FDCPA, CFPB)
Strong expertise in data analytics, segmentation, and strategy optimization
Demonstrated ability to apply a knowledge-seeking, hypothesis-driven approach to problem solving
Experience designing and evaluating test-and-learn experiments
Strong proficiency in analytical tools (e.g., SQL, Excel, Python, or equivalent)

Responsibilities

Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagement
Leverage data analytics and segmentation to design targeted treatment strategies (SMS, digital, call, legal routing)
Drive test-and-learn frameworks, including control/treatment design, performance measurement, and statistical validation
Identify customer segments using behavioral, risk, and engagement data to optimize outreach and recovery strategies
Partner with cross-functional teams (Legal, Compliance, Operations, Digital Vendors) to implement compliant and scalable strategies
Monitor key performance metrics (e.g., RPC%, PTP%, liquidation curves, roll rates) and deliver insights to leadership
Ensure all strategies adhere to regulatory and compliance standards (e.g., TCPA, FDCPA, CFPB guidance)
Support digital transformation initiatives, including automation and vendor integrations
Performs functions noted for Risk Manager I
Generally an expert at the enterprise or group business level
Acts as the primary regulatory interface on risk issues and requirements for a key business segment of the Bank and assesses and provides direction for existing and new regulations
Interfaces with teams beyond risk in a cross-functional manner
Represents business on corporate initiatives and identifies key risks and implications and provides direction in complex situations