Risk Management - User Acceptance Testing (UAT) Analyst

JPMorganChase•Wilmington, NC

11h

About The Position

Bring your Expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Risk Management - User Acceptance Testing (UAT) Analyst, you will partner closely with technology teams, business stakeholders, project analysts/managers, and external vendor resources to plan, coordinate, and execute end-to-end testing. You will be responsible for managing all aspects of the business testing function, including defining UAT strategies and approaches, ensuring traceability to requirements, and driving high-quality outcomes with meaningful business impact. You will Communicate regularly with project stakeholders and provide consistent follow-up on automation testing status, risks, and coverage. Assess opportunities, design approach, and build automation solutions to improve efficiency and/or reduce cost. Reconcile automated test outcomes against expected results and manual baselines; investigate variances and stabilize scripts. Apply innovative automation techniques and tooling (e.g., AI-assisted script generation, reusable frameworks, CI/CD integrations, and intelligent test selection) to improve speed and reliability.

Requirements

Bachelor’s degree or comparable practical experience.
2+ years of experience in manual testing, including creation of test plans/approach, test scenarios, and test scripts.
Experience with JIRA workflows, understanding end-to-end process flow, and creating/managing tasks and defects.
Proficiency with Microsoft Office; experience with Confluence - Unix operating systems and test management tools (e.g., qTest or similar).
Ability to write and execute SQL queries for test validation and data analysis.
Experience with Agile and Waterfall software development methodologies.
Strong, clear, and concise written and verbal communication, including the ability to prepare and edit executive-level updates.
Strong organizational and project management skills; able to manage competing priorities under tight deadlines.
Proven ability to collaborate effectively and build strong cross-functional partnerships.
Intellectual curiosity with ability to learn quickly; high initiative, self-direction, and ability to perform well under pressure.
Demonstrated experience using innovation tools (e.g., AI/GenAI productivity tools, workflow automation, low-code/no-code solutions, and data/visualization tooling) to improve test design, execution, reporting, or operational efficiency.

Responsibilities

Support testing and implementation of business-critical strategies and strategic deliveries.
Understand and validate the intent of business requirements; translate requirements into testable scenarios and acceptance criteria.
Formulate the test approach and detailed UAT test plan, including dependencies, risks, assumptions, and entry/exit criteria.
Execute business scenarios in UAT environments and document results with clear evidence and defect details.
Partner and collaborate with stakeholders to clarify questions, remove blockers, and provide regular testing status updates.
Ensure testing artifacts are current, complete, and stored appropriately (e.g., plans, scripts, traceability, execution evidence, sign-offs).
Reconcile outcomes across different test cycles and groups, and lead resolution of discrepancies.
Guide continuous improvement by incorporating process and tooling enhancements to increase efficiency and effectiveness.
Partner with the UAT Manager/Lead to ensure testing readiness and milestone completion (planning, execution, defect triage, sign-off).
Help facilitate quality testing practices across products and releases, including governance and controls where required.
Leverage innovation and productivity tools (e.g., AI-assisted test design, test management accelerators, analytics dashboards, low-code tooling, and workflow automation) to streamline planning, execution, reporting, and defect triage.