Risk Management and Insurance Specialist

The Corporation of The City of Victoria•Victoria, BC

1d•Hybrid

About The Position

We're looking for a Risk Management and Insurance Specialist to lead the City's risk management, insurance, and claims programs while helping to protect the services and assets that our community relies on. In this diverse role, you'll provide expert advice on risk identification and mitigation, oversee the City's insurance portfolio, manage claims processes, and support projects, contracts, procurement activities, and community events across the organization. Working with departments across the organization, you'll play a key role in reducing risk, strengthening resilience, and supporting informed decision-making. The ideal candidate brings experience in risk management, commercial insurance, and claims administration, along with strong analytical, relationship-building, and communication skills. If you're seeking an opportunity to apply your expertise in a collaborative public-sector environment while contributing to meaningful work that benefits the community, we'd love to hear from you.

Requirements

High School graduation.
Diploma in Business Administration or related field. (2 years)
Canadian Risk Management Certification. (3 months)
Chartered Insurance Professional (CIP) designation. (1 year)
5 years of related experience including risk management, commercial insurance administration, and claims management.
Or an equivalent combination of education and experience.
Maintain up-to-date knowledge of risk management principles.
Organize and prioritize work.
Understand and apply risk management, insurance, and claims management techniques.
Interpret related legislation, policies and regulations.
Working level operation of current City of Victoria spreadsheet programs.
Provide technical guidance and advice to user departments.
Maintain accurate records.
Establish and maintain effective working relationships.
Deal effectively with the public and outside agencies.

Nice To Haves

May be requested to substitute in a more senior position.

Responsibilities

Promote risk management and provide advice to all areas of the City in order to limit liability and reduce cost of claims against the City.
Develop risk management policies and programs that will improve the overall effectiveness of the City’s risk management program.
Prepare briefing notes and reports for Committees and Management on risk management activities, insurance issues and claims management.
Liaise with City staff and participate in various committees to review projects and events; provide advice regarding risk identification, assessment and mitigation.
Assist with the preparation and administration of budget related activities.
Procure the services of external insurance and risk management professionals.
Keep abreast of developments in risk management.
Administer the City’s insurance portfolio; develop strategies and conduct the annual review of the City’s insurance coverage to ensure adequate coverages and limits.
Oversee the procurement of insurance including determining appropriate types of insurance, levels of coverage, negotiating coverage terms and pricing and determining the Insurance Agent of Record.
Analyze and maintain an accurate Statement of Values for City buildings and infrastructure.
Negotiate and procure Owner Controlled Insurance for major City Capital projects.
Coordinate the issuance of insurance certificates to City staff upon request for events hosted off-site.
Coordinate the investigation and settlement of first party claims.
Act as City’s primary contact person with the Municipal Insurance Association (MIA), the City’s liability insurance provider.
Coordinate the claims administration process.
Review recommendations from the MIA and analyse, review and approve payment for liability claims.
Liaise with the MIA on significant insurance-related issues.
Respond to claims related enquiries from staff and the public.
Develop prevention strategies with the MIA and/or Consultants to identify potential hazards.
Coordinate with departments to implement corrective action.
Develop language for and review City contracts to ensure appropriate indemnification and insurance clauses have been included for the protection of the City against unwanted exposure to accidental loss.
Review tenders, requests for proposal, insurance certificates to ensure adequate coverage.
Work with Buying staff on purchasing-related risk management and insurance issues.
Provide advice to staff on insurance issues.
Develop and deliver risk management and insurance-related training.
Review insurance certificates from suppliers and maintain a supplier insurance database.
Perform related duties where qualified.