Risk Management Analyst

Guilford County•301 West Market Street Greensboro, NC

About The Position

The Risk Management Analyst performs responsible work administering risk management procedures, policies, programs, and operations for Guilford County as part of the Risk Management Department. The role manages and processes workers’ compensation, liability, property damage, and citizen claims through an electronic system, ensuring accurate documentation, regulatory compliance, and timely communication with stakeholders. It also supports County vehicle-use oversight, purchasing and contract administration, online safety training, and departmental administrative operations. The position investigates incidents, analyzes data and loss trends, prepares reports, and supports the administration of risk and safety programs. It maintains driver records and training systems, processes financial transactions, works with vendors, responds to public records requests, and provides guidance on policies and procedures to staff and members of the public.

Requirements

Bachelor’s degree in a related field from an accredited college or university and one year of experience in risk management, workers’ compensation, claims administration, or a related field; or an associate’s degree and three years of such experience; or a high school diploma or equivalent and five years of such experience.
Comprehensive knowledge of office practices, procedures, and administrative operations.
Solid understanding of the workers’ compensation claims process, including regulatory requirements.
Fundamental knowledge of accounting principles and practices.
Proficiency with software applications and systems used to manage workflows and data.
Ability to plan, prioritize, and complete tasks independently.
Effective verbal and written communication skills.
Attention to detail, critical-thinking, and problem-solving abilities.
Sound judgment when organizing, formatting, and presenting materials.
Ability to gather, organize, and compose diverse documentation independently and effectively.
Ability to establish and maintain effective working relationships with County staff, vendors, external agencies, and the public.
Ability to perform work accurately and respond promptly and efficiently to issues or challenges.

Nice To Haves

Experience in risk management.

Responsibilities

Submit workers’ compensation, liability, property damage, and citizen claims through an electronic tracking system; track open claims and monitor lost-time and modified-duty cases.
Gather and verify claims documentation, manage workers’ compensation files, and maintain departmental records.
Review claims data for regulatory compliance and prepare and maintain state and federal reports, including NC Industrial Commission Forms 22 and 25T and OSHA 300 logs.
Track OSHA compliance related to claims and communicate with employees, medical billing, claims adjusters, and case managers to keep case information consistent.
Investigate property, personal, and vehicle incidents to determine root causes and recommend corrective actions.
Research and analyze data to identify loss trends and support risk management programs.
Prepare monthly reports on training activities, safety audits, trend analysis, and risk management projects.
Conduct motor vehicle report checks for current employees, maintain the County’s active driver report database, and notify departments of changes in driving privileges.
Process purchase orders, check requests, P-card reconciliations, and monthly departmental budget reports.
Work with vendors and the purchasing contract specialist on contract entries, fund usage, contract terms, and contract changes; assist with departmental budget monitoring.
Support risk and safety programs and occupational safety and health compliance; coordinate online safety training with the training vendor.
Maintain the Learning Management System, update training requirements based on job roles, and prepare and distribute monthly training reports.
Maintain the Risk Management Department’s internal website and Teams site.
Respond to public records requests accurately and promptly.
Prepare, edit, and develop narrative, statistical, and tabular reports and other printed materials.
Provide training and guidance to office support staff on policies and procedures.
Interpret policies, procedures, and regulations for staff and the public; resolve inquiries and issues using established policies and procedures.
Communicate with staff, clients, vendors, external agencies, and the public by phone, email, memoranda, and other written correspondence.