Risk Management Analyst

April Housing

About The Position

At April Housing, we’re building a team of bold, mission-driven professionals who are motivated by meaningful work and energized by collaboration. Our work supports a clear purpose of expanding access to high-quality housing, and each role plays an important part in advancing that mission. You’ll collaborate shoulder‑to‑shoulder with some of the most talented experts in the industry, gaining hands-on exposure that helps you grow your skills and broaden your perspective from the day one. Our environment is dynamic, fast paced and evolving, designed to support curious, ambitious people as they take on new challenges and develop capabilities that translate throughout their careers. April Housing is a leading owner and operator of high‑quality affordable housing across the United States. Founded in 2022 and headquartered in Los Angeles, we are a portfolio company of Blackstone Real Estate, supporting the affordable housing and LIHTC (Low-Income Housing Tax Credit) portfolio. Our mission is clear: preserve critical affordable housing stock while delivering exceptional management and high‑quality homes to the communities we serve. We are committed to being a fair, transparent, and responsible owner. Backed by Blackstone Real Estate enabling us to invest in the creation and preservation of affordable housing for the long run. We are making a bold commitment to preserving affordable housing across the country. April Housing is dedicated to ensuring our assets aligned with high standards of excellence, including ongoing property improvements and elevated resident services. We’re looking for individuals who share our commitment to excellence and believe in the impact that thoughtful, well-executed work can have on communities. If you’re driven by purpose, value collaboration, and are excited to grow while contributing to something meaningful, April Housing offers a place to build experience, expand your impact, and do work that matters.

Requirements

Bachelor’s degree preferred in (various degree type will vary) ie Legal Studies, Risk Management, Real Estate, Finance, or a related field; paralegal certification/education may be considered.
3+ years of progressively responsible claims experience, agency account management.
Demonstrated experience coordinating with outside counsel, controlling legal spend, and managing complex investigations and case strategy.
Experience working with TPAs and interpreting claim data (loss runs, dashboards, and case metrics) to guide prioritization and resolution.
Strong liability, damages, and coverage analysis skills; thorough understanding of litigation process and applicable statutory/case law concepts.
Excellent written and verbal communication skills, including the ability to present case status and recommendations to leadership and external partners.
Advanced organizational skills with the ability to manage multiple priorities, deadlines, and changing workloads.
Analytical, data-driven approach to identifying severity drivers and settlement opportunities.
Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and claims/case management systems; ability to maintain structured diaries and documentation.
Ability to work independently and collaboratively, exercising sound judgment and discretion with confidential information.

Nice To Haves

Associate in Claims
Associate in Insurance Services
Associate in Risk Management

Responsibilities

Identify, evaluate, and manage litigated and pre-litigation claims, including disputed liability and/or coverage matters, from notice through resolution.
Assist in risk placement and insurance procurement underwriting and account management not limited but to include building of SOV, collecting underwriting COPE, billing/invoices, etc.
Develop and document litigation and resolution strategies (investigation plans, motion/pleading strategy, negotiation posture, and trial/settlement evaluations).
Assist in collection of documents, records, emails, and other materials to assist with response to subpoenas, liens, subrogation, property damage and pre-litigation claims.
Coordinate and participate in case planning discussions and roundtables with internal teams, TPAs, and defense/coverage counsel.
Assist with the factual development and analysis of cases, including talking with the relevant business people, gathering and reviewing documents, and creating timelines.
Coordinating information between outside counsel and internal and portfolio company stakeholders.
Maintain and monitor claim diaries, calendars, and critical deadlines; issue and manage litigation hold communications in accordance with policy.
Identify brand and reputational risks, and escalate pursuant to escalation protocols.
Identifying settlement opportunities using data and file reviews; escalate significant issues promptly to leadership.
Oversee TPAs and vendors to ensure quality handling, timely reporting, file documentation, and compliance with applicable regulations and internal standards.
Evaluate counsel performance and expert retention, manage retention spend, and enforce cost controls on legal expenses and vendor invoices.
Monitor reserves and retention expenses; review and approve reserve and settlement requests within delegated authority, recommend authority increases when needed.
Prepare and present large-loss/high-exposure reports and monitor RMIS dashboards for internal and external partners, communicate trends, drivers, and mitigation actions.
Maintain complete, accurate claim files, correspondence, and notes in the applicable claims system and collaboration tools (i.e., SharePoint & Origami) to support audits and litigation.
Assist with creation of Process Maps and Playbooks
Partner with Legal, Risk Management, Operations, Asset Management and business leaders to evaluate adverse events, reduce claim frequency/severity, and improve outcomes.
Provide guidance to internal teams regarding claim trends and preventive actions.