Risk Management Analyst - Operations & Claims

RideNow Group•Chandler, AZ

2d•Hybrid

About The Position

The Risk Management Analyst is responsible for building, standardizing, and managing the company’s risk management program, with a primary focus on workers’ compensation, claims management, and insurance programs within a self-insured retention (SIR) structure. This role combines strategic oversight with hands-on execution, driving claim cost control, improving outcomes, and implementing consistent incident management and safety processes across approximately 50 retail locations across the United States. Operating within the RideNow Way, this role helps bring consistency, accountability, and operational discipline to overall risk management practices across all locations—ensuring that processes are followed, incidents are handled effectively, and decisions support both employee well-being and business performance. The position partners closely with Legal, HR, Operations, Brokers, and TPAs to actively manage risk exposure, ensure compliance, and drive accountability at the store level. The goal of this role is to transform risk management from a reactive, decentralized model into a structured, cost-controlled, and scalable function that supports operational performance and financial outcomes.

Requirements

5–8+ years of experience in workers’ compensation, risk management, or insurance
Strong experience in multi-state environments
Experience working with TPAs, brokers, and carriers
Demonstrated ability to influence claim outcomes and manage costs
Strong analytical skills with ability to interpret claims data and trends
Experience implementing or improving processes and programs
Ability to multitask in a fast-paced environment with performance-oriented results
Candidates must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

Retail, dealership, or multi-location experience preferred
Experience in self-insured or SIR environments strongly preferred

Responsibilities

Analyze loss data, claim reserves, and total cost of risk (TCOR)
Develop reporting and dashboards to identify trends and cost drivers
Track key metrics including claim duration, cost per claim, reserve accuracy, and lost-time frequency
Provide recommendations to reduce claim costs and improve outcomes
Manage workers’ compensation claims across multiple states within a self-insured retention (SIR) structure
Monitor claim reserves, severity, and lifecycle to control financial exposure
Partner with TPAs and adjusters to drive claim resolution and challenge reserve levels and strategies
Analyze claim trends and identify drivers of loss; recommend corrective actions
Support return-to-work programs, including modified duty and lost-time management
Partner with HR and third parties to coordinate handling all claims, including general liability and workers’ compensation cases
Establish and standardize incident reporting processes across all locations
Oversee investigation of incidents, including documentation, root cause analysis, and corrective actions
Ensure timely and accurate reporting of all incidents (i.e., WC, liability, auto, property)
Identify trends in incidents and implement preventative measures
Train General Managers and store leadership on incident response, reporting expectations, and workers’ compensation procedures
Establish and support store-level safety contacts to drive accountability
Promote consistent safety practices and awareness across locations
Support OSHA compliance efforts and documentation requirements (logs, postings, etc.)
Support centralization of risk management processes at headquarters
Ensure compliance with multi-state workers’ compensation and safety regulations
Maintain audit-ready processes and documentation
Develop and implement policies, procedures, and controls
Support development and coordination with internal teams of standardized drug testing and incident response protocols
Provide guidance to operations on risk mitigation and safety practices
Participate in store visits and operational reviews as needed
Serve as primary liaison with insurance brokers, carriers, and TPAs
Support renewals, underwriting submissions, and exposure reporting
Ensure integrity and accuracy of claims and exposure data
Provide input on coverage strategies, retention levels, and cost implications
Partner with Legal on complex claims and litigation matters
Perform additional responsibilities as needed to support risk management operations, process improvement, and business needs