Risk Divisional Lead
About The Position
The position is responsible for providing overall support for the entire risk division and management team. The position provides administrative and operational support to the Risk Management Division for quality member service and prevention of losses. It creates and updates Temenos workflows for risk departments as needed, provides decisions and guidance to the collection team, and resolves escalated member issues. The role reviews audit processes and all related regulations, Reg E, Z, DD, etc., and ensures department procedures are updated as needed. It identifies departmental educational gaps and works with the Training segment to produce and deliver materials and information to resolve those gaps. The position provides backup support to various functions as needed and assists with a variety of assignments that may move quickly and change as needed. It shares knowledge and abilities with team members for the achievement of overall Credit Union goals, with a willingness to embrace and make change. Performs other job-related duties as assigned.
Requirements
- High School diploma or general education degree (GED) and three (3) years’ experience in, collections, account protection or related position in consumer lending.
- Knowledge of computers.
- Ability to type 40 words per minute.
- Ability to perform and navigate in excel and word.
- Ability to create and execute presentations within Microsoft Power Point.
- Ability to read, write, speak and use proper grammar in English.
- Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations.
- Ability to write procedure manuals.
- Ability to write business correspondence in response to sensitive inquiries or complaints.
- Ability to use system resources from multiple departments to answer questions and resolve problems.
- Ability to speak effectively to members and internal customers regarding complex inquiries or complaints and communicate verbally both in person and on the telephone.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Responsibilities
- Provides administrative and operational support to the Risk Management Division for quality member service and prevention of losses.
- Creates and updates Temenos workflows for risk departments as needed.
- Provides decisions and guidance to the collection team.
- Resolves escalated member issues.
- Reviews audit processes and all related regulations, Reg E, Z, DD, etc.
- Ensures department procedures are updated as needed.
- Identifies departmental educational gaps and works with the Training segment to produce and deliver materials and information to resolve those gaps.
- Provides backup support to various functions as needed and assists with a variety of assignments that may move quickly and change as needed.
- Shares knowledge and abilities with team members for the achievement of overall Credit Union goals, with a willingness to embrace and make change.
- Performs other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
