Risk Divisional Lead

Arizona Financial Credit Union•Phoenix, AZ

6d•Hybrid

About The Position

The position is responsible for providing overall support for the entire risk division and management team. It provides administrative and operational support to the Risk Management Division for quality member service and prevention of losses. The role involves creating and updating Temenos workflows, providing decisions and guidance to the collection team, and resolving escalated member issues. Additionally, it requires reviewing audit processes and related regulations (Reg E, Z, DD, etc.), ensuring department procedures are updated, and identifying departmental educational gaps to work with the Training segment on materials. The position also offers backup support for various functions and assists with diverse assignments. Collaboration and knowledge sharing with team members are essential for achieving Credit Union goals, with a willingness to embrace change. Other job-related duties may be assigned.

Requirements

High School diploma or general education degree (GED)
Three (3) years’ experience in collections, account protection or related position in consumer lending.
Knowledge of computers.
Ability to type 40 words per minute.
Ability to perform and navigate in excel and word.
Ability to create and execute presentations within Microsoft Power Point.
Ability to read, write, speak and use proper grammar in English.
Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations.
Ability to write procedure manuals.
Ability to write business correspondence in response to sensitive inquiries or complaints.
Ability to use system resources from multiple departments to answer questions and resolve problems.
Ability to speak effectively to members and internal customers regarding complex inquiries or complaints and communicate verbally both in person and on the telephone.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Nice To Haves

None.

Responsibilities

Provides administrative and operational support to the Risk Management Division for quality member service and prevention of losses.
Creates and updates Temenos workflows for risk departments as needed.
Provides decisions and guidance to the collection team.
Resolves escalated member issues.
Reviews audit processes and all related regulations, Reg E, Z, DD, etc.
Ensures department procedures are updated as needed.
Identifies departmental educational gaps and works with the Training segment to produce and deliver materials and information to resolve those gaps.
Provides backup support to various functions as needed and assists with a variety of assignments that may move quickly and change as needed.
Shares knowledge and abilities with team members for the achievement of overall Credit Union goals, with a willingness to embrace and make change.
Performs other job-related duties as assigned.