Risk & Compliance Specialist

Polar

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About The Position

As a Risk & Compliance Specialist, you'll help protect the integrity of the Polar platform by reviewing merchants, identifying potential risks, and ensuring compliance with our policies and payment partner requirements. You'll partner closely with Merchant Support, Product, and Operations to balance a seamless merchant experience with effective risk management. We're a small team, so you'll have the opportunity to do more than review accounts. You'll help improve our processes, identify emerging risk trends, and shape how Risk Operations scales as Polar grows.

Requirements

• 2+ years of experience in Risk Operations, Trust & Safety, Compliance, Fraud Operations, Payments, or Merchant Operations.
• Strong analytical and investigative skills with exceptional attention to detail.
• Excellent written communication skills and the ability to explain complex decisions clearly and professionally.
• Experience reviewing accounts, investigating fraud, or evaluating merchant risk.
• Ability to prioritize competing priorities and make consistent, well-reasoned decisions.
• Comfortable working cross-functionally with Support, Product, and external payment partners.

Nice To Haves

• Familiarity with SQL for investigating data, validating risk signals, and answering operational questions is a plus.

Responsibilities

• Review new merchant applications and assess eligibility to sell on the Polar platform.
• Conduct ongoing account reviews to identify changes in merchant activity or risk profile.
• Evaluate merchants for compliance with Polar's Acceptable Use Policy and other platform requirements.
• Investigate fraud, payment risk signals, disputes, chargebacks, and other suspicious activity.
• Manage merchant offboarding, payout holds, and other risk-mitigation actions as needed.
• Partner with payment providers and internal teams to resolve compliance and account-related issues.
• Document review decisions and maintain clear, consistent internal processes.
• Identify opportunities to improve risk workflows, tooling, and operational efficiency.
• Monitor emerging abuse trends and escalate complex or high-risk cases to leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed