Risk & Claims Manager

Cirrus Asset Management•Los Angeles, CA

6d•$85,000 - $85,000•Hybrid

About The Position

The Manager, Property Risk & Claims is responsible for identifying, investigating, analyzing, documenting, and mitigating operational risks across Cirrus Asset Management's multifamily and commercial property portfolio. This position serves as the organization's primary internal risk management resource and is responsible for overseeing the claims lifecycle, conducting risk evaluations, implementing loss control measures, and minimizing financial exposure arising from property damage, liability, resident incidents, and other operational risks. The role partners closely with Regional Managers, Community Managers, Maintenance teams, clients, insurance partners, and executive leadership to improve incident response, strengthen claims visibility, reduce operational risk, and support proactive loss prevention efforts across the portfolio. The Manager, Property Risk & Claims is responsible for developing scalable risk management processes that improve operational accountability, enhance incident reporting and documentation, reduce claims frequency and severity, strengthen risk awareness, and protect client assets. Through effective investigation, trend analysis, education, and corrective action planning, this role helps create a more proactive and sustainable approach to risk management across the organization.

Requirements

Bachelor's degree preferred.
5–10 years of multifamily property management, risk management, claims management, operations, or related experience.
Demonstrated experience investigating incidents, claims, or operational issues.
Proven ability to take a proactive, solutions-oriented approach to risk management by identifying trends, conducting root cause analysis, and implementing sustainable risk mitigation strategies.
Strong analytical, investigative, and problem-solving capabilities.
Experience working cross-functionally with operational teams.
Strong written and verbal communication skills.
Ability to influence and drive accountability without direct authority.
Risk Assessment & Loss Prevention
Incident Investigation & Root Cause Analysis
Claims Coordination & Documentation
Operational Risk Management
Data Analysis & Reporting
Microsoft Office Suite

Nice To Haves

Multifamily Property Management Operations preferred

Responsibilities

Investigate property-related incidents, claims, accidents, and operational risk events.
Conduct root cause analyses and identify contributing factors associated with incidents.
Coordinate incident response activities and ensure appropriate documentation is completed.
Develop and communicate corrective action recommendations to operational leadership.
Escalate significant risk exposures and emerging trends as appropriate.
Identify recurring operational risks and loss trends across the portfolio.
Conduct risk assessments and recommend strategies to reduce future incidents and claims.
Partner with Regional Managers, Community Managers, and Maintenance teams to implement risk mitigation initiatives.
Support proactive loss prevention efforts related to property operations, safety concerns, resident incidents, and operational exposures.
Monitor implementation and effectiveness of corrective actions.
Maintain accurate claims tracking, documentation, and reporting processes.
Coordinate timely claim tendering and claims-related communications.
Serve as a central resource for claims information and reporting.
Assist with claims-related data requests supporting insurance renewals, underwriting reviews, and operational reporting.
Ensure claims information is accurate, complete, and consistently maintained.