Risk and Claims Manager

Rumpke Waste & Recycling•Colerain Township, OH

3d•Onsite

About The Position

The Risk and Claims Manager is responsible for the oversight and activities of a team of claims professionals in our Loss Control department. This position will also be responsible for monitoring and analyzing company and industry-wide trends related to claims frequency to find ways to reduce risk exposure for the business. This position is full-time, in-person, at our corporate headquarters with occasional trips to our other locations.

Requirements

Exceptional customer service skills to be able to communicate effectively and professionally
Must have excellent written and verbal communication skills
Strong analytical and reporting skills
Proven leadership, development, and team management skills
Excellent organizational and time management skills with strong attention to detail
Proficiency in using databases such as Power-BI
10 years of experience in commercial auto property damage and bodily injury claims is required
A minimum of 5 years direct claim team management experience is required
Substantial experience with insurance principles, practices, and terminology of loss reduction and loss control, as well as claims management, claims adjusting, reserving, and subrogation
Bachelor’s degree in Business Administration, Risk Management and Insurance, Finance, or a related field
Ability to travel between offices, as required
Legally eligible to work in the United States
Valid driver’s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language

Responsibilities

Responsible for the overall planning, development, direction, and administration of claims handling
Manage the claims team to ensure claims are progressing appropriately and in a timely manner
Provide technical guidance and direction to team members
Offer expert advice to team members on complex claim file management and extend settlement authority following comprehensive reviews. Submit recommendations to Assistant General Counsel for Claims and Litigation on cases exceeding personal authority
Review complex and high-exposure claims, provide expert guidance on resolution strategies, and exercise settlement authority within approved limits. Present recommendations to the Assistant General Counsel – Claims & Litigation for matters exceeding assigned authority
Support business continuity and catastrophe response planning for large-scale or catastrophic loss events, including coordination with TPAs and consulting experts
Analyze historical claim data and trends, both company and industry-wide, to develop and present actionable risk-reduction recommendations to leadership
Utilize databases and dashboards to evaluate trends in the claims handling process and opportunities for improvement
Assist with the development and recommendation for implementation of loss control policies and procedures
Partner with corporate and regional safety, operations, and HR teams to design, implement, and measure loss-control programs, safety policies, training, and corrective actions
Monitor the safety databases for opportunities to improve data collection and workflow and work with IT team to address performance issues with databases
Perform other duties as assigned