Risk Business Operations Analyst

eBay•Austin, TX

5d•Hybrid

About The Position

The Risk Strategy, Operations & Policy Governance team at eBay is a high‑impact, fast‑moving organization that drives scalable transformation across our global Risk ecosystem. We partner across Risk Policy, Product, Business, Finance, Legal, Procurement, and Technology to embed strong governance discipline into strategic execution and ensure our risk practices evolve with the pace of the marketplace. The Risk Business Operations Analyst plays a critical role in driving operational excellence and enabling strategic execution across eBay’s global Risk organization. This role manages core risk business operations—including OPEX, headcount (FTE & AWF), vendor spend, and operational reporting—while partnering closely with PMO and Risk leadership to support strategic planning, capacity management, and organizational readiness. We’re looking for a proactive, detail‑driven operator who thrives in fast‑moving environments, builds strong cross‑functional partnerships, and brings clarity, structure, and accountability to complex operational workflows. This is a high‑visibility role with direct impact on how the Risk organization plans, executes, and scales.

Requirements

Dedication to working Hybrid Model with 3+ days per week onsite at our Austin, TX office.
Bachelor’s degree or equivalent experience
5+ years in Business Operations, Operational Analysis, Workforce Planning, Process Improvement, or related fields
Experience in risk, compliance , payments, fintech, or other regulated environments
Experience managing vendor contracts, procurement workflows , and AWF operations
Experience supporting enterprise workforce planning across FTE and AWF populations, including vendor invoice reconciliation and financial reporting
Experience with capacity modeling and scenario planning
Experience in high‑growth or transformation environments , with the ability to bring structure and clarity to evolving operational needs
Strong analytical and problem‑solving skills with exceptional attention to detail
Proven ability to coordinate cross‑functional initiatives and drive action items to completion
Experience preparing executive‑level presentations, business reviews, and operational reporting
Proficiency with Gsuite and experience with tools such as Tableau, Sherlock, Fieldglass, Ariba, AirTable , or similar BI platforms
Experience defining business requirements and operationalizing KPIs, vendor metrics, and reporting

Nice To Haves

Experience leveraging AI tools to automate workflows and enhance operational processes

Responsibilities

Manage OPEX, headcount (FTE & AWF), vendor spend, and operational reporting to ensure financial discipline and workforce alignment across the Risk organization.
Support vendor management activities, including AWF planning, invoice reconciliation, performance tracking, and procurement workflows.
Partner with PMO and Risk leadership to coordinate strategic priorities, capacity planning, scenario modeling, and execution roadmaps.
Build and maintain reporting across OPEX, vendor spend, and top Risk initiatives. Define business requirements, support dashboard development, and use Airtable and BI tools to track organizational health, operational blocks, and KPIs that enable data‑driven decision‑making.
Identify opportunities to streamline workflows, automate manual processes, and enhance operational efficiency using AI and business tools.
Prepare executive‑ready presentations, business reviews, and briefing materials that drive clear, persuasive decision‑making.
Lead and support ad‑hoc projects that improve operational effectiveness, organizational readiness, and business execution.