Risk and Control Specialist – Bank Operations

Manulife • Waterloo, ON

11d • CA$59,100 - CA$98,500 • Hybrid

About The Position

As the Risk & Controls Specialist, you will be joining a dedicated group of Bank Operations professionals where customer needs are top of mind. The Bank Operations Risk & Control Specialist supports the design, execution, and ongoing monitoring of the Bank’s operational risk and control framework. The role partners closely with Operations, Fraud, Compliance, Risk and Technology teams to ensure risks are identified, controls are effective, and regulatory obligations are met.

Requirements

• 3-5 years of experience in Risk or Audit, Operations, or Business Support within a financial services environment
• Strong understanding of operational risk, internal controls, and regulatory expectations (e.g., AML, SOX, access controls)
• Strong analytical, problem-solving, and investigative skills with attention to detail
• Strong written and oral communication skills, ability to effectively communicate ideas and recommendations

Nice To Haves

• Ability to work independently, manage multiple priorities, and navigate ambiguity
• Prior experience to control testing supporting audit engagements, regulatory reviews, or compliance reporting is strongly preferred.

Responsibilities

• Support the execution of the Bank Operations’ Risk & Control Programs, including: Process Criticality & Inherent Risk Assessments (PCIRA), Risk & Control Self-Assessment (RCSA), and control testing.
• Assist in ensuring controls align with internal policies and external regulatory expectations to assess Bank Operational risks and controls and identify potential gaps or improvement opportunities.
• Support issue management and remediation and assist in reviewing and validating control remediation to ensure issues are effectively addressed.
• Support and execute regulatory reporting and compliance activities, including AML, FATCA/CRS, and other regulatory requirements.
• Support internal and external audits, SOX testing, and regulatory examinations, including responding to inquiries, coordinating evidence, and supporting walkthroughs.
• Support review of control reports and access management tasks.
• Build strong relationships across Bank Operations and partner teams to enable effective risk management and governance practices.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed