MSCC - Risk and Compliance Analyst

Golden 1 Credit Union•Sacramento, CA

23h•Hybrid

About The Position

Golden 1 Credit Union is seeking a highly analytical compliance and risk professional to join their team. This role is responsible for developing, implementing, and maintaining compliance programs specific to contact center operations, monitoring regulatory changes, and conducting audits. The analyst will also identify, assess, and mitigate operational risks, design and deliver training, and prepare reports for senior leadership. This position plays a key role in promoting a culture of compliance and ethical behavior, and in enhancing contact center processes to reduce risk exposure and improve efficiency.

Requirements

Bachelor’s Degree in Business, Finance, Risk Management, or related field required
3+ years compliance, risk management, or audit roles, preferably within a credit union or financial institution.

Nice To Haves

Experience in a contact center environment is highly desirable.

Responsibilities

Develop, implement, and maintain compliance programs specific to contact center operations.
Monitor regulatory changes (e.g., NCUA, CFPB, BSA/AML, TCPA) and assess their impact on contact center procedures.
Conduct regular audits and assessments to ensure adherence to internal policies and external regulations.
Identify, assess, and mitigate operational risks within the contact center environment.
Collaborate with cross-functional teams to develop risk response strategies and corrective action plans.
Maintain and update risk reporting and incident logs.
Design and deliver compliance and risk training for contact center staff and leadership.
Serve as a subject matter expert and liaison between compliance, legal, and contact center teams.
Promote a culture of compliance and ethical behavior across all levels of the contact center.
Prepare and present risk and compliance reports to senior leadership and regulatory bodies as needed.
Maintain accurate documentation of compliance activities, findings, and resolutions.
Evaluate and enhance contact center processes to reduce risk exposure and improve compliance efficiency.
Leverage data and analytics to identify trends, gaps, and opportunities for improvement.
Partner with Quality team on aligning call evaluations with the compliance and risk program.
Other duties as assigned.