Government and Public Sector - Service Delivery Center - Change Management

EY•San Antonio, TX

51d•$77,500 - $160,500•Hybrid

About The Position

The Risk and Change Management Analyst supports EY’s Government and Public Sector Service Delivery Center, which provides project-based work and managed services for federal clients. The role combines strategic risk oversight with operational change management to support organizational objectives, regulatory compliance, and operational excellence for DHS ESSD ICAM. The analyst works with stakeholders across teams to identify and mitigate risks, coordinate change reviews, and support deployments and system enhancements. The position includes managing risk and change records in Maestro JIRA and ITSM tools; facilitating risk and Change Review Board meetings; coordinating deployment planning, maintenance windows, and release communications; and ensuring deployment artifacts, plans, and rollback strategies are ready. The role is expected to include 60% in-person engagement, subject to client and business requirements, and may require rotational shifts, weekends, and hours beyond the standard schedule to support production deployments.

Requirements

Bachelor’s degree in information technology, business, or another relevant discipline.
At least 4–5 years of relevant consulting or industry experience.
Experience in risk management, change management, or a related field; preferably within DHS or a federal agency.
Ability to work in person as needed.
Ability to obtain and maintain a security clearance.
Experience working in geographically dispersed and diverse teams.
Strong capabilities in communications and engagement strategy and delivery.
Knowledge of hybrid workforce strategy.
Strong understanding of risk management principles, frameworks, and regulatory requirements.
Comprehensive knowledge of ITIL processes, particularly Change Management.
Familiarity with the Software Development Lifecycle and operational environments within DHS ESSD ICAM.
Strong interpersonal skills to engage stakeholders at all organizational levels, foster collaboration, and build credibility.
Ability to analyze complex issues, identify solutions, and negotiate resolutions in a dynamic environment.
Excellent oral, written, and presentation skills, with the ability to adapt communication to diverse audiences.
Strong analytical and problem-solving skills, including data-driven decision-making.
Proficiency with Microsoft Office tools, including Excel, Visio, and PowerPoint, and knowledge-sharing platforms such as SharePoint.
Ability to work rotational shifts and weekends as required.
Willingness and ability to work beyond standard hours when necessary to support production deployments.

Nice To Haves

Supervisory or project management experience.
ITIL Change Management practitioner certification or equivalent experience.
Advanced certifications in risk management or ITIL processes.
ITIL certification is preferred.

Responsibilities

Manage the ESSD ICAM Risk Register in Maestro JIRA, including reviewing, analyzing, and updating risks.
Facilitate weekly Risk Review meetings and assess risk status, treatment plans, priority, ownership, expiration dates, and mitigation strategies.
Collaborate with stakeholders to identify risks involving deployments, system changes, and enhancements, and recommend effective controls.
Provide guidance on risk mitigation aligned with ICAM objectives and client regulatory requirements.
Coordinate weekly Change Review Board meetings and ensure Change Requests are reviewed, prioritized, categorized, and assigned.
Update Maestro JIRA change tickets with comments, priority levels, sprint team assignments, and dependencies.
Ensure change management practices comply with ITIL best practices, client standards, SLAs/KPIs, and organizational processes.
Maintain change records in the ITSM Service Management tool and conduct Post Implementation Reviews for failed or emergency changes.
Manage deployment, micro deployment, maintenance, and emergency change requests for ICAM systems.
Facilitate test and production deployment planning meetings; confirm plans, resources, and technical artifacts are ready.
Schedule and coordinate maintenance windows, validate deployment plans and artifacts, and ensure rollback plans are in place.
Use MS Teams to monitor deployment requests and coordinate communication among Scrum Masters, Product Owners, and technical teams.
Keep deployment calendars aligned with client schedules and communicate deployment status, completion, and issues to stakeholders, including system owners.