Risk Analyst

Electronic Payments Inc•Calverton, NY

7d•$55,000 - $60,000•Onsite

About The Position

The Risk Analyst monitors merchant activity through report analysis, transaction monitoring, and outbound verification calls. The role verifies compliance with merchant processing agreements, holds questionable batches while investigations are conducted, and communicates actions and outcomes to stakeholders while maintaining positive relationships with internal and external clients. The position requires a thorough understanding of Microsoft products. The analyst reviews merchant websites and account documentation, evaluates financial and underwriting information, assesses potential exposure, and makes decisions about reserves and fund releases. The role also involves identifying suspicious or potentially fraudulent activity, investigating and mitigating losses, collecting funds owed to the company, and educating merchants about processing guidelines and security measures. The analyst independently manages multiple tasks and deadlines and resolves complex problems with minimal guidance.

Requirements

Three or more years of financial services experience preferred.
Strong deductive reasoning and the ability to form a complete picture from information gathered from multiple sources.
Ability to read and fully understand personal and business credit reports to assess a merchant’s financial condition and ability to pay chargebacks or refunds.
General ability to assess business and personal financials to hedge against potential financial exposure.
Proficiency with Microsoft Office applications.
Clear, poised, and convincing verbal communication; professional, succinct, polite, and on-point writing; and ability to communicate difficult news compassionately.
Accuracy and attention to detail, effective time management, and strict adherence to deadlines.

Nice To Haves

Knowledge of Fiserv or TSYS systems.
Three or more years of financial services experience.
Enjoys identifying patterns or recognizing aberrations and investigating the story indicated by clues.
Takes calculated risks and learns from mistakes.

Responsibilities

Review merchant websites for compliance.
Decide how to handle funds and conduct evaluations of merchant accounts that pose a risk to the organization.
Analyze credit, financial, and underwriting documentation.
Make decisions on required reserve amounts and releases.
Apply knowledge of chargebacks.
Make outbound verification calls.
Educate merchants on processing guidelines and security measures.
Communicate with merchants about exception activity, action plans, and long-term risk solutions.
Apply knowledge of card brand rules and regulations.
Review the portfolio for suspicious activity; investigate potential fraudulent merchant activity; mitigate potential losses; and collect funds owed to the company.
Resolve complex problems with minimal guidance.
Independently manage multiple tasks, projects, and deadlines.
Communicate actions and outcomes to stakeholders while maintaining rapport with internal and external clients.
Perform other duties as assigned.