Risk Analyst
Highway•Dallas, TX
•Onsite
About The Position
The Risk Analyst is primarily responsible for tracking down identity alerts posted by Highway, analyzing data, and reporting discrepancies. The role supports freight brokers by investigating identity-related risks and helping protect customers from fraud. The analyst works with Legal and Operations teams, manages alert data and fraud reports, and follows established escalation processes. The position is onsite in Dallas, Texas, and reports to the Investigations Lead.
Requirements
- Exceptional communication skills and high attention to detail.
- Comfort working in a fast-paced environment.
- Quick responsiveness, willingness to learn, and self-motivation.
Nice To Haves
- Bachelor’s degree.
- Previous experience in data analysis, SQL, and databases.
Responsibilities
- Work with the Legal team to provide details about loads, onboarding packets, connections, and other relevant information related to losses, claims, or subpoenas.
- Develop a process and feedback loop to mitigate risk and improve customer experience.
- Maintain data hygiene, manage identity alerts daily, and provide associated reporting.
- Review fraud incidents and associated data to quickly gather relevant information.
- Review customer disputes with Operations teams and provide documentation and detail.
- Escalate events to the Investigations Lead as necessary.
- Use Intercom, Active Admin, Salesforce, and Google Drive.
- Manage identity-alert data and ensure timely follow-through on each alert.
- Track fraud reports and follow the escalation process to ensure the appropriate flags are put in place.
- Perform data analysis and reporting using SQL.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
