RIS Operations Manager

Principal Financial Group • Charlotte, NC

5d • Hybrid

About The Position

As a Manager in RIS Operations, you will lead a team responsible for delivering accurate, timely, and high-quality operational services within a complex defined contribution environment. You will direct day-to-day work, coach team members, manage changing priorities, and collaborate with partners to resolve issues that affect participants, clients, and the business. This is primarily a people and operational leadership role. You will help the team navigate shifting business needs, remove barriers, maintain accountability, and continuously improve how work is delivered.

Requirements

• 4+ years of experience in operations, service delivery, or a related functional area gained through work, training, military service, or education.
• 1+ years of experience leading operational teams, coaching employees, mentoring others, or providing comparable leadership support.
• Experience coordinating operational work and helping teams achieve service, quality, and performance expectations.
• Experience assessing priorities, directing work, and adapting resource plans to meet changing business needs.
• Demonstrated ability to collaborate effectively with teammates, peers, partners, and cross-functional stakeholders.
• Experience monitoring performance metrics, identifying opportunities for improvement, and implementing practical solutions.
• Sound judgment and the ability to operate within governance, risk, compliance, and control expectations.
• Demonstrated ability to learn complex processes, adapt to change, and lead effectively in dynamic operational environments.

Nice To Haves

• Experience in retirement operations, defined contribution plans, retirement recordkeeping, participant services, or a related regulated environment.
• Experience leading in a high-volume or operationally complex setting.
• Experience collaborating across geographically distributed or global teams.
• Bachelor's degree
• Make sense of complex, interconnected operational issues.
• Provide clear direction and maintain accountability.
• Build productive relationships across teams.
• Understand how decisions move through the organization.
• Address difficult issues constructively.
• Learn quickly and adjust when circumstances change.

Responsibilities

• Lead day-to-day team activities and direct work based on operational priorities, capacity, service expectations, and business needs.
• Set clear expectations, monitor performance, and hold team members accountable for quality, accuracy, timeliness, and service delivery.
• Coach and develop employees through ongoing feedback, skill development, and support.
• Reallocate work and resources when transaction volumes, deadlines, or business priorities change.
• Identify operational problems, remove obstacles, and coordinate effective responses to escalations.
• Collaborate with peer leaders, service partners, business stakeholders, and global colleagues to resolve workflow challenges.
• Monitor performance information and use relevant insights to identify opportunities for improvement.
• Support process improvements and help embed consistent operational practices across the team.
• Apply internal policies, controls, governance requirements, and appropriate risk considerations in daily decision-making.
• Support initiatives and special projects that advance team and organizational goals.
• Manage team-level resources and operational tools responsibly.
• Perform other job-related duties and special projects as necessary.

Benefits

• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
• Pension Eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager