Rigging Services Manager - Audio Visual, Event Technology - Theatrical, Ballroom, Arena

Pinnacle Live•Boston, MA

2d•Onsite

About The Position

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations for people and venues. They deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events, emphasizing dedicated and determined people working behind-the-scenes. Pinnacle Live is a Collaborative Crusader, empowering employees to tackle tough challenges to deliver unforgettable hospitality and live event experiences. The Rigging Services Manager oversees daily rigging operations at an assigned venue, ensuring efficient resource planning, execution, and compliance with safety and quality standards. This role is accountable for labor coordination, budget oversight, and alignment with the company’s goals and operational framework.

Requirements

High School Graduate
Ability to interpret floor plans and three-dimension drawings
AutoCAD and/or Vectorworks proficiency
Understanding of Rigging safety procedures
Familiarity with local union jurisdictions and rules
Minimum of five (5) years of Technical Overhead Rigging experience
Working knowledge of all Microsoft Office Software applications, establishing Sharepoint sites and Teams presentations, as required
Strong written and verbal skills necessary to complete assigned tasks and excellent project management skills a must
Works on assignments that are more complex in nature in which judgment and initiative are required in resolving problems and making recommendations
Thorough knowledge of company and departmental policies and procedures

Nice To Haves

Related field experience
ETCP Rigger Arena/Theater certification

Responsibilities

Collaborates with Venue Leadership, Sales Teams, and Technical staff to ensure compliance with Rigging standards and promote operational excellence
Plans and allocates labor based on production schedules, estimating work hours required to meet event needs
Interprets blueprints, specifications, and job orders; assigns tasks to Technicians and supervises execution to ensure safety and quality
Provides coaching and guidance to Rigging staff, reinforcing company policies and encouraging performance improvements
Identifies and implements process improvements and equipment usage strategies to increase crew efficiency
Troubleshoots operational issues and supports Technicians in resolving on-site challenges
Motivates team members through feedback and performance coaching to meet project goals
Manages and maintains accurate records of labor hours, materials, and equipment inventory
Oversees Rigging material requisitions, inspections, and usage
Participates in Rigging activities when necessary and leads by example
Prepares and reviews load calculations to ensure Rigging safety and compliance
Partners with clients to determine labor needs for event load-ins and load-outs
Completes and submits necessary documentation related to sales, labor, and equipment
Verifies the return of all Rigging equipment and ensures damaged or defective items are properly tagged for repair
Performs additional duties as assigned to support department and company success