Event Technician Audio Visual

Zillow•Seattle, WA

2d•$34 - $54•Onsite

About The Position

The Workplace team is responsible for creating an environment that fosters collaboration, community, and connection for Zillow's distributed workforce. This role focuses on supporting on-site and hybrid gatherings, primarily in Zillow's Seattle office. The Event Technician will act as a hands-on partner for event hosts and attendees, serving as a liaison between the Workplace and AV Engineering teams. Key responsibilities include ensuring AV-enabled spaces are ready for use, performing routine testing, training teammates on standard room setups, and assisting with basic AV system build and maintenance under the guidance of AV Engineers. This position is categorized as an "Office" role, requiring employees to work at a Zillow corporate office for approximately 80-100% of their time, and employees must live within a reasonable commuting distance.

Requirements

High school diploma; an associate degree is preferred.
2+ years of customer service, hospitality, or onsite event support experience, ideally in an AV or event technician setting.
Hands-on experience supporting AV setups end to end, including room prep, live monitoring, basic troubleshooting, teardown, and end-user support.
Working knowledge of Zoom and Zoom Rooms, along with comfort troubleshooting common audio, video, lighting, and control issues.
Comfortable translating end-user needs into clear technical requests and working across Workplace teams, event hosts, and AV Engineering partners.
Strong communicator and collaborator who stays calm under pressure and is focused on creating a great experience for employees and guests.
Detail-oriented, methodical in testing and follow-through, and comfortable working in a fast-paced environment where priorities may shift quickly.
Energized by teamwork and takes pride in being an integral part of office operations and hybrid event experiences.
Must live within reasonable commuting distance of the designated ZG office.

Nice To Haves

Familiarity with Google Workspace.
Familiarity with production hardware such as audio mixers, video switchers, camera controllers, or lighting consoles.

Responsibilities

Provide AV support for on-site and hybrid Zillow gatherings, including room setup, equipment checks, and live event support.
Serve as the primary liaison between the AV Engineering team and the Workplace team for hybrid events in Seattle, communicating needs, issues, and status clearly in both directions.
Partner closely with Workplace teammates, gathering planners, and event hosts to understand event requirements and recommend the right AV setup for each experience.
Set up, operate, and break down core audiovisual systems such as microphones, cameras, displays, and conferencing tools to support reliable event execution.
Monitor live events, troubleshoot issues in real time, and provide a high level of support to internal customers throughout the event experience.
Perform regular testing and health checks of AV spaces in the Seattle office and log issues for follow-up with Workplace and AV Engineering partners.
Deliver basic training and refreshers for Workplace team members on how to use AV spaces and standard tools confidently.
Support Zillow employees hosting events on-site by helping address their AV needs and ensuring equipment functions as expected.
Troubleshoot routine software and hardware issues, escalating more complex issues to AV Engineers when needed.
Contribute to clear, user-friendly documentation for AV equipment, including quick-start guides, how-to resources, and checklists.
Help AV Engineers understand real-world employee needs and usage patterns for hybrid event and room setups.
Assist with basic scopes, BOM development, procurement coordination, cabling coordination, and onsite testing or commissioning for basic AV systems under AV Engineering guidance.