Kaspar Outdoors: Rifle Repair Customer Specialist

Kaspar Outdoors LLC•Bryan, TX

5h•Onsite

About The Position

This is a customer-facing technical role at Kaspar Outdoors that requires both craftsmanship and ownership. The Rifle Repair Customer Specialist will own the full lifecycle of rifle service and custom builds. This includes being the primary contact for returned rifles, addressing customer issues, and ensuring final product quality. The role involves diagnosing, repairing, testing, and directly communicating with customers to guarantee that every rifle meets company standards before shipment and that customers have an excellent experience.

Requirements

Strong customer service mindset and communication skills
Ability to confidently diagnose and repair bolt-action rifles
Comfortable shooting and validating rifle performance on the range
High attention to detail and ownership mentality
Mechanically inclined with hands-on problem-solving ability
Organized and disciplined in documenting work and outcomes
Experience with firearms, specifically bolt-action rifles
Experience shooting and understanding rifle performance and accuracy
Ability to communicate clearly with customers in both written and verbal formats
Commitment to firearm safety at all times
Ability to lift 40 pounds

Nice To Haves

Prior gunsmithing or mechanical repair experience preferred

Responsibilities

Full ownership of the RMA process from intake to return
Direct communication with customers regarding issues, expectations, and outcomes
Diagnosis and repair of bolt action rifles including accuracy, feeding, extraction, and function issues
Range validation including zeroing and accuracy confirmation
Final quality control before rifles ship back to customers
Support of custom rifle builds with a focus on precision and reliability
Documentation of issues, fixes, and trends to improve product quality over time
Maintaining a clean, safe, and organized workspace