Supervisor, FT Rides Park Operations

SeaWorld•Philadelphia, PA

17d•Onsite

About The Position

The Rides Supervisor at Sesame Place oversees rides operations, staffing, and training to help provide positive experiences for Guests and Ambassadors. The role coordinates department training and certifications, supports hiring and scheduling, audits operations for safety and service, and develops part-time rides leaders. The supervisor also participates in department and park duty manager shifts and performs other duties as assigned. The position requires working a flexible schedule, including opening, mid-, and closing shifts, nights, weekends, and holidays, and flexibility in work locations based on business needs and career development opportunities. It involves extensive walking and standing, working in all weather conditions and temperature extremes, and completing cleaning duties using chemicals and appropriate PPE.

Requirements

At least 18 years of age.
At least two years of Park Operations leadership experience.
Valid driver's license.
Ability to complete provided CPR/AED training and certification.
Ability to successfully complete legal, company, and department training requirements, including required tests and certifications within established timelines.
Proficiency in Microsoft Office Suite and strong aptitude for computer software systems.
Passion for customer service.
Excellent multitasking and time-management skills.
Active listening skills and ability to anticipate guests' needs.
Flexibility to perform varied duties.
Ability to lift, push, pull, and/or carry up to 50 pounds.
Ability to walk and stand extensively throughout the work shift and climb or ascend heights if needed.
Ability to kneel, squat, bend from floor to waist and waist to overhead, reach overhead, and perform simple grasping and fine hand-manipulation tasks, including use of tools or a keyboard.
Comfort speaking in front of large groups of guests and team members.
Ability to remain calm and professional during challenging situations.
Ability to work in all weather conditions and temperature extremes.
Ability to work a flexible schedule based on business needs, including opening, mid-, and closing shifts, nights, weekends, and holidays.
Flexibility to work at different locations based on business needs and career development opportunities.

Nice To Haves

Strong interpersonal skills and experience working with diverse cultures and backgrounds.

Responsibilities

Coordinate and implement department trainings and certifications, including Rides Policy and on-the-job training.
Ensure compliance with SeaWorld standards, policies, and procedures.
Work with the Rides Manager to monitor department hiring needs and maintain adequate staffing.
Partner with the scheduling team to maintain and edit schedules according to business needs.
Conduct in-park Ambassador audits for safety, guest service, and standard operating procedure compliance.
Lead and develop part-time Rides leadership.
Participate in Department and Park Duty Manager shifts.
Perform other duties as assigned.
Complete cleaning duties, including using cleaning chemicals and appropriate personal protective equipment.