Ride Operator - Upper Lot Attractions

Universal Studios Hollywood • Los Angeles, CA

1d • Onsite

About The Position

The Ride Operator position is responsible for ensuring guests have a safe and enjoyable experience on the attractions. This includes efficiently loading and unloading guests, enforcing safety restrictions, maintaining the attraction facility, and providing excellent customer service. Operators will interact with guests, utilize themed interactions, and uphold company safety standards. The role requires availability to work flexible hours, including weekends and holidays, and involves physical demands such as standing for extended periods and lifting up to 50 lbs. This position offers opportunities for growth, resume building, and building friendships within a dynamic theme park environment.

Requirements

• Must be 18 years old or older
• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Responsibilities

• Efficiently loading and unloading guests on to the attraction.
• Ensuring guests comply with and meet all safety restrictions of the attraction. Demonstrating knowledge of the ride’s “Standard Operating Procedures”, which include ensuring guests’ are safely secured prior to enabling the attraction.
• Responsible for cleaning and maintaining the attraction facility both guest facing and back of house.
• Distribute, collect, sort, and clean 3D glasses.
• Promptly and efficiently ensuring ‘Gate A’ pass holders are loaded into the attraction. Ensuring guests with special needs are accommodated.
• Greeting and interacting with guests as they enter and when waiting at the preload. As guests exit the attraction, saying good bye, wishing them a good day etc.
• Promoting and providing extraordinary guest service for both internal and external guests; answering questions and offering information in a courteous manner as well as seeking to provide assistance to guests.
• Utilizing themed interaction with the guests to provide a unique and encompassing experience.
• Understanding and demonstrating the proper use of safety practices and ensuring department standards are maintained and safety policies for the park are upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Performing other duties as assigned.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed