Ride Maintenance Technician I - Dollywood Theme Park - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

4d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Ride Maintenance Technician I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Ride Maintenance Technician I will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Ride Maintenance Technician I position is responsible for preventive and corrective maintenance for all designated rides. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years of age
High school degree or GED is required
Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment
Valid driver’s license and proof of auto liability insurance is required for use of company vehicles
Ability to read/write, comprehend instructions and communicate
Must pass pre-employment drug test and background check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively to Hosts and Guests using approved methods of communication
Able to tolerate various temperatures while working indoors and outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Ability to sit and/or stand for long/short periods
Must be clean shaven to be able to use respirator
Ability to comprehend instructions and retain information
Ability to be flexible to handle frequent changes in priorities
Ability to tolerate a year-round outdoor environment, with various temperatures
Ability to perform other duties as assigned
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Nice To Haves

Experience in the theme park industry is preferred but not required
Working knowledge and experience with dial indicators, inside and outside micrometers and dial calipers is preferred but not required

Responsibilities

Responsible for preventive and corrective maintenance for individual or groups of attractions, rides and other equipment typically utilized in theme park attractions including but not limited to: troubleshooting and repair of mechanical, systems animation and special effects
Inspections to include testing, verification and/or calibration of applicable mechanical systems
Respond to downtime, repair and ride recovery issues
Diagnose system failures and provide immediate correction actions. Research defective mechanically-controlled items/parts and instructional information to complete the repair process when needed
Troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach
Assist in assembly and disassembly for annual inspections and ensure verification of quality control/NDT requirements have been met
Input in log books: completion of inspections, corrective action and/or repairs made, and lists applicable parts used
Support Ride Maintenance Technician II or III on modifications to ride vehicles or show equipment
Learn and actively participate in Environmental, Health & Safety responsibilities by following established Dollywood policy, procedures, training and team member involvement activities
Consistently practice safe work habits including, but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations
Keep all records up to date and current in an accessible, organized fashion. (i.e. logbooks, inspection forms, etc.)
Ensure that the ride is clean and visually in compliance with manufacturer’s specifications, guest and Dollywood expectations
Obtain knowledge and understanding of ride parts inventory for assigned area
Notify the Foreman or Supervisor of any materials necessary to ensure safe, continuous operation
Clean maintenance shop, stations, equipment, and tools