Master Candy Craftsman - Dollywood Theme Park - Full Time Year Round

All Career•Pigeon Forge, TN

6h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Master Candy Craftsman who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Master Candy Craftsman will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role of a Master Craftsman is to produce high quality key retail product from raw materials in the applicable craft (i.e., leather, woodcarving, blacksmith, blown glass, candle making, candy making) as assigned by the production schedule while developing and providing engaging demonstrations of the craft. Oversees the training and production of the Craftsman and Apprentice Craftsman responsibilities. All of this is to be done in a manner consistent with the mission and values of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 18 years of age
High school diploma or equivalent.
Trade school or comparable experience in the applicable craft, or training within the guidelines of an apprenticeship in the craft
Knowledge of raw materials, production techniques, costing, vendor relations, safety precaution, and use of chemicals relating to the craft
Previous experience in teaching or group presentations preferred.
Ability to demonstrate the craft in an entertaining and informative manner to guests
Experience in the operation of machinery or tools relating to producing and demonstrating the craft
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must have professional appearance with good personal hygiene
Must be productive in a fast-paced environment
Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Must be committed to continuous improvement
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to learn to operate machinery necessary for production and demonstration of the craft
Able to operate a calculator in order to complete costing forms for all production items in the craft
Able to learn to use POS registers and complete sales transactions including opening and closing procedures
Able to deliver entertaining and informative demonstrations to the guests by audible speaking, eye contact, smiling, memorized knowledge, and answering questions from guests while demonstrating the craft
Color and depth perception great enough to allow design and produce new products of the craft
Ability to follow production schedules, labor schedules, and costing recipes which affect the operation of the craft and retail concerns
Ability to learn budgeting, employee evaluating, scheduling, daily operation of the craft and retail concerns
Ability to troubleshoot and make suggestions or take action to improve quality, productivity, and guest entertainment
Ability to manage budgeted expenses and labor
Ability to train successors in the craft

Nice To Haves

Previous experience in teaching or group presentations

Responsibilities

Produce high quality key retail products from raw materials in the applicable craft as assigned by Supervisor, Manager, Buyer, Director or Production Schedule
Provide guest excellence through entertaining, interactive and engaging structured demonstrations of the craft
Develop new and on-going demonstrations and product designs that relate to the craft and contributes to improved sales. While adhering to Merchandise standards of product development
Control expenses to maximize profit in relation with production techniques, improvement in raw material purchases (i.e., cost, quality, and saved shipping expenses), improved productivity, completion of 100% accurate recipe costing forms and production schedules.
Ensures 100% accurate raw materials inventory monthly
Train and evaluate crafts team members and craftsmen relating to production and demonstrations of the craft. This will be measured through the annual GP6 scores for Craftsman as “The Immediate Supervisor” for all Craftsman
Maintain a positive, friendly, and courteous atmosphere for guests and hosts in assigned area
Ensure compliance and enforcement of safety regulations and practices relating to the craft. Monthly execution of the merchandise Safety Tour as outlined with the most current Merchandise safety standards
Assist in the daily operation of assigned area as to retail sales and daily duties of stocking, cleaning, and other preparation for opening each day
Provide leadership by following established guidelines in assigned area through proper costuming, guest recognition, attendance, employee relations, product knowledge, energy conservation, and environmental concerns
Assist Supervisor, Manager and Buyer in development of budgets, products, people, and special projects as assigned
Learn to use POS register and assist in selling of product by providing excellent customer service
Follow proper procedures of filling out costing forms and production reports as assigned by Supervisor, Manager or Buyer
Protect the privacy and security of guests and coworkers, including PCI compliance
Support and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
Management reserves the right to change and/or add to these duties at any time