RF Technician

Bering Straits Native Corp•Anchorage, AK

2d•Onsite

About The Position

Arcticom Offering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Arcticom offers impressive performance that is routinely recognized with exceptional ratings and commendations tied to installation successes. Satisfied Bering Straits Native Corporation (BSNC) family customers include the U.S. Air Force, Army, Navy, Coast Guard, the Departments of State, Justice, Commerce, Agriculture, Interior, Homeland Security, the General Services Administration, the Defense Logistics Agency and the U.S Census Bureau. About this position: RF Technician – Anchorage, AK The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via phone or email within ten (10) business days of submittal.

Requirements

Associate degree in Electronics or IT
Basic Electronics Background (12V and/or Low-Voltage System)
Must Have Valid Driver’s License
Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process
Proficient Electronics Background
Experience in Diagnosing, Repairing, Programming, and Installing RF Equipment
Understands Two-Way Radio Theory and RF Propagation Characteristics at Various Frequency Bands
Competent Operating Test Equipment (Communications Service Monitors, Wattmeter, TDRs, FDRs, Multimeters)
Microsoft 365
Attention to Detail
Proactive in cost saving techniques
Ability to build successful relationships and close business.
Must be passionate about learning wireless products and features and applying that knowledge to provide excellent service.

Nice To Haves

RF/Telecommunications/Networking Experience a Plus
IP Networking Experience a Plus
A RF Certification
Understanding of RF theories, wireless protocols, and circuit design
Problem-solving skills for troubleshooting RF systems

Responsibilities

Install and Service Wireless Communications Equipment (e.g. UHF/VHF and 800/900 MHz Systems, Dispatch Consoles, BDA/DAS Systems, Microwave Systems, Wireless Broadband Devices, CCTV Equipment)
Recommend Appropriate Equipment and Hardware That Meets Customer Requirements
Coordinate all aspects of the sales process.
Perform administrative and office clerical duties as assigned: answering phones, greeting customers, assisting the manager with coordinating travel/training, returns, credits, etc.
Manage Inbound & Out Bound Radio repair requests and communicate status with customers and vendors.
Communicate with new and existing customers on updated sales information.
Develop and improve internal Sales and Repair processes.
Work with other departments that assist in fulfilling orders or providing customer service.
Handling inbound sales leads to convert into sales.
Coordinate daily work order tracking to make sure work orders exist for every job and ensure hours are being charged to the work orders correctly; Assist with closing out work orders
Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
Build and maintain customer relationships both internally as well as externally.
Enter new customer data and other sales data for current customers into computer database.
Create Basic Programming Codeplugs (less than 12 channels)
Create Mid-Level Programming Codeplugs (12+ Channels, Trunking, Multiple Zones)
Basic Mobile Installations (Radio, Antenna, Modem, DC-DC Converters)
Troubleshoot and Repair Defective Two-Way Radios and Other Wireless Equipment (Radio, Power Supply, Antenna, Etc.)