Rewards Operations Specialist

SMG Media Group!Boston, MA

About The Position

We are seeking a motivated and detail-oriented Rewards Operations Specialist to join our partners dynamic team. This role plays a key part in managing and optimising their customer loyalty and rewards programs, ensuring seamless operations and maximising customer engagement. This is a practical, hands-on role that gives you real experience in loyalty and rewards. You will need to enrol in the Certified Loyalty and Reward Specialist Course as part of the role requirements. Upon completion, you’ll receive a recognised certificate, qualifications, and practical skills you can use immediately. Train online at your own pace and take a clear step toward landing this role.

Requirements

  • Strong organisational and analytical skills.
  • Excellent communication and teamwork abilities.
  • Basic understanding of loyalty program mechanics is a plus.
  • Willingness to complete professional certification.
  • Candidates must complete the Certified Loyalty & Reward Specialist Course.
  • Candidates are required to cover the cost of the course themselves before starting the position.

Nice To Haves

  • Basic understanding of loyalty program mechanics is a plus.

Responsibilities

  • Oversee daily operations of rewards and loyalty programs.
  • Analyse program performance and recommend improvements.
  • Coordinate with marketing and customer service teams to deliver consistent program experiences.
  • Manage data integrity and reporting related to rewards activities.
  • Support the development and implementation of new reward initiatives.
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