RevOps Coordinator

Fullbay•Phoenix, AZ

3d•Onsite

About The Position

At Fullbay, our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers. The RevOps Coordinator is the systems backbone of our revenue engine — owning the accuracy and integrity of every subscription, promo code, custom contract, and pricing adjustment that moves through our go-to-market motion. Reporting to the RevOps Director, this role sits at the intersection of Sales, Finance, and Customer Success, keeping our pricebooks current, our CRM and billing data reconciled, and our deal process running without leaks. This isn’t a high-visibility role — it’s a high-consequence one. The details you own quietly determine whether revenue hits the books cleanly or ends up in a mess no one catches until it’s too late.

Requirements

2+ years of experience in operations, preferably within Marketing, Sales, or Client Services.
Experience identifying process gaps and contributing to SOP improvements in a structured operational environment.
Experience with performance metrics, data analysis, and reporting.
Familiarity with CRM, marketing automation, and project management tools
Experience working in a SaaS or tech-driven environment.
Extreme attention to detail — you catch what others miss
Organized and process-driven with a bias for clean systems
Clear communicator — comfortable escalating issues proactively
Cross-functional collaborator (Sales, CS, Finance)
Self-starter who can manage multiple open items simultaneously
Calm under pressure — keeps the pit crew on schedule
Subscription / billing system familiarity
Data entry accuracy and validation methodology
G-Suite experience

Responsibilities

Own the full lifecycle of promotional codes in Salesforce — from creation to retirement — ensuring every code is applied within approved parameters, audited regularly, and never becomes a source of revenue leakage.
Keep standard pricebooks in Fullbay accurate and current, incorporating product updates, new SKUs, and pricing tier changes so that every quote and order reflects approved rates.
Coordinate and execute the downsell workflow from initiation to system update: validate eligibility, obtain required approvals, update subscription records, and confirm downstream systems reflect the change. Maintain a clean audit trail.
Maintain data integrity across CRM and billing systems by running regular reconciliation checks on subscription records, product configurations, and account data — catching and resolving discrepancies before they surface in reporting or invoicing.
Build and manage custom pricebooks for non-standard commercial agreements.
Track ramping schedules (multi-year escalators, usage-based tiers, step-up pricing) and ensure each stage is executed on time and recorded accurately.
Process new customer orders accurately and on time, reviewing each deal for completeness, flagging missing data early, and partnering with Sales to resolve issues before close — enabling a clean handoff from closed-won to onboarding.
Follow and help improve Deal Desk SOPs.
Escalate non-standard deals requiring RevOps or Finance approval.
Maintain documentation standards and contribute to a scalable, low-friction deal process.