Review and Translation Program Project Manager Intern

Kiva.org

1d • Remote

About The Position

Kiva is a global nonprofit working to expand financial access and help underserved communities thrive through crowdfunded loans. The Review and Translation Program (RTP) works with more than 300 volunteers worldwide to translate, edit, and review over 90% of loan profiles before they are posted for funding. The program supports partner quality control, protects Kiva from risk, and increases access for global lending partners and borrowers who do not write in English.

The intern will support and engage remote international volunteers and help grow Kiva’s editing and translating volunteer program through recruitment. The role involves communicating with new and existing volunteers around the world through Kiva’s volunteer platform, Colibri. Interns will train as loan reviewers to understand the process and build personal skills, but editing or translating loans is not the primary focus.

This is a six-month, part-time, United States-based remote volunteer internship, scheduled for January 12, 2027 through June 30, 2027, with a weekly commitment of 24–32 hours. Kiva can only consider applicants authorized to work permanently in the United States and cannot provide visa sponsorship. The internship provides professional development opportunities and a modest stipend of $800 per month before taxes.

Requirements

• Be at least 21 years old by January 12, 2027.
• Be able to commit to the full six-month term.
• Be authorized to work in the United States on a permanent, full-time basis; visa sponsorship is not available.
• Demonstrate strong critical-thinking skills, attention to detail, and ownership of work.
• Enjoy problem-solving and relationship-building.
• Have strong written and verbal communication skills.
• Be highly proactive and able to work independently with little direction.
• Be highly organized and able to work in a start-up environment.
• Have intermediate skills in Google Docs, Word, Excel, and PowerPoint.
• Be willing to collaborate in a team environment.
• Use good communication judgment to distinguish tones for internal and external audiences.
• Demonstrate project management skills and an ability to set and meet project deadlines.

Responsibilities

• Monitor Colibri Discussion Boards and engage the volunteer community.
• Coordinate volunteer recognition, including the Milestone Award process, Volunteer of the Month interviews, and monthly volunteer achievement posts.
• Post original messages on Colibri about increased loan review needs, challenges, Kiva-related news, and initiatives.
• Support cross-functional event planning and motivational messaging during Kiva campaigns.
• Research volunteer recruitment resources, post job descriptions, and assist with initial application screening.
• Assist with quality assurance testing and documentation for improvements to Colibri and other volunteer-facing communication tools.
• Create reference materials such as FAQs and training videos, and help refine the transition to automated emails through Iterable.
• Collaborate on volunteer engagement logistics, including drafting messages, planning events, designing and analyzing surveys, and determining communication timing and methods.
• Recommend ways to streamline recurring volunteer engagement responsibilities and reduce manual program administration.
• Research and review online tools and products that could help scale the program.
• Compile and analyze volunteer surveys, polls, and community interaction data, including click rates and responses, and present findings to the team.
• Manage a new email channel and document its processes for future team reference.
• Contribute to and manage aspects of other projects as needed.

Benefits

• Professional development and skills workshops.
• Access to Kiva’s network of Fellowship and Internship alumni.
• Optional participation in Kiva’s Employee Resource Groups and social activities such as happy hours and coffee chats.
• References for successful participants.
• A stipend of $800 per month before taxes to help offset expenses.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed