Reverse Supply Chain Planning Manager, Amazon Devices Reverse Supply Chain

Amazon • Sunnyvale, CA

15h • Onsite

About The Position

The Reverse Logistics Planning team in Amazon Devices delivers world-class supply planning services and accurate forecast guidance to support seamless customer experience, sustainability, and maximum asset recovery for Amazon Devices. We are responsible for guiding millions of returned products through the reverse supply chain. This role is critical for our reverse supply chain operations and has an outsized impact on all our downstream plans, guides strategic decision making, and our financial plans. In this highly visible role, you will be responsible for the entire lifecycle of returned products globally – from forecasting returns and warranty replacements to supply planning, materials planning, and inventory management. You will work with Engineering, Operations, Suppliers, Finance, and Sales teams to ensure our customers’ needs are met for warranty and other sales channels while maintaining healthy inventory. You will be a thought partner to supply chain operations leaders, an effective mediator between multiple functions, and possess exceptional communication skills. You will develop and present innovative solutions to enable a lean and uninterrupted supply chain, accelerate value recovery for customer needs, cost reduction, and healthy inventory management. You will shape custom tools and software that is developed for your unique use cases. You will identify and drive continuous improvement opportunities in supply planning and forecasting processes and pioneer new ways to automate and simplify our processes. You will own key planning metrics such as Forecast accuracy, Supply planning accuracy, and Inventory Health, and Inventory Excess & Obsolescence.

Requirements

• Bachelor's degree in Supply Chain, Business, Engineering, Finance, or a related technical field
• 4+ years of procurement, supply chain, inventory management, contract management, lease administration or operations experience
• Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
• Experience in creating process improvements with automation and analysis, or experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
• 3+ years of relevant experience in positions that require actual vs. demand analysis including ability to manage large volume of data and aggregating supply/demand to support other functions that plan sourcing, production, and delivery requirements

Nice To Haves

• Prior reverse logistics forecasting, planning and/or business experience
• Strong understanding of PLM systems, Bill-of-Materials, and Supply planning solution experience
• Demonstrated flexibility to adapt quickly to changing business conditions and ambiguous problem statements
• Experience building and using analytics reports to run business processes, including building new database tables for novel business process improvements
• Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage

Responsibilities

• Generate Amazon Devices returns and warranty replacement forecasts and communicate to internal and external partners
• Run sales and operations planning process for assigned products to fulfill warranty requirements
• Monitor refurbished inventory health to ensure efficient inventory globally
• Develop and present supply and inventory strategies to execute new product launches
• Assist with new product forecast strategy with the NPI team to successfully launch new programs in all regions
• Manage product lifecycle analysis and forecasting from NPI launch, Sustaining to EOL stages and gain buy-in from stakeholders
• Be the single point of contact for sales partners in supply planning, forecasting, performance tracking and reporting
• Partner with finance on annual operational planning, supply planning and forecasting processes
• Own and drive forecasting and planning metrics including forecast accuracy, planning accuracy, sales attainment, and return rates
• Work with stakeholders to improve forecast accuracy and drive and influence decisions on return rate reviews
• Identify improvement opportunities in planning and forecasting processes and lead cross-functional improvement efforts
• Develop, own and monitor planning accuracy and efficiency metrics

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager