Reverse Supply Chain Planning Manager, Amazon Devices Reverse Supply Chain

Amazon • Sunnyvale, CA

2d • Onsite

About The Position

The Reverse Logistics Planning team in Amazon Devices delivers world-class supply planning services and accurate forecast guidance to support seamless customer experience, sustainability, and maximum asset recovery for Amazon Devices. We are responsible for guiding millions of returned products through the reverse supply chain. This role is critical for our reverse supply chain operations and has outsized impact on all our downstream plans, guides strategic decision making, and our financial plans. In this highly visible role, you will be responsible for the entire lifecycle of returned products globally – from forecasting returns and warranty replacements to supply planning, materials planning and inventory management. You will work with Engineering, Operations, Suppliers, Finance and Sales teams to ensure our customers’ needs are met for warranty and other sales channels while maintaining healthy inventory. You will be a thought partner to supply chain operations leaders, an effective mediator between multiple functions, and possess exceptional communication skills. You will develop and present innovative solutions to enable a lean and uninterrupted supply chain, accelerate value recovery for customer needs, cost reduction and healthy inventory management. You will shape custom tools and software that is developed for your unique use cases. You will identify and drive continuous improvement opportunities in supply planning and forecasting processes and pioneer new ways to automate and simplify our processes. You will own key planning metrics such as Forecast accuracy, Supply planning accuracy, and Inventory Health, and Inventory Excess & Obsolescence.

Requirements

• Bachelor's degree in Supply Chain, Business, Engineering, Finance, or a related technical field
• 4+ years of procurement, supply chain, inventory management, contract management, lease administration or operations experience
• Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
• Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
• 3+ years of relevant experience in positions that require actual vs. demand analysis including ability to manage large volume of data and aggregating supply/demand to support other functions that plan sourcing, production, and delivery requirements
• Experience in designing and implementing forecasting, supply planning, or materials planning tools which are automated and require minimal manual inputs

Nice To Haves

• Prior reverse logistics forecasting, planning and/or business experience
• Strong understanding of PLM systems, Bill-of-Materials, and Supply planning solution experience
• Demonstrated flexibility to adapt quickly to changing business conditions and ambiguous problem statements
• Experience building and using analytics reports to run business processes, including building new database tables for novel business process improvements
• Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage

Responsibilities

• Build a scalable, data-driven, and mechanisms-based materials planning function that drives down cost without disrupting the materials supply chain
• Develop and execute materials planning strategies to ensure optimal inventory levels across multiple product lines globally, balancing supply availability while managing spend KPIs
• Drive suppliers to execute procurement and distribution signals – working with Sourcing teams to negotiate lead times, minimum order quantities, and delivery schedules to optimize supply chain performance
• Monitor and improve key planning metrics such as Inventory Turns, Days of Inventory, and Excess & Obsolescence
• Deep dive into supply chain constraints and drive actions for systematic long-term resolution – with cross-functional collaboration with operations, suppliers, sourcing, engineering, and quality teams
• Align materials availability with business objectives and drive continuous improvement initiatives to enhance planning processes, reduce excess and obsolete inventory, and implement automation tools
• Manage product lifecycle transitions including new product introductions (NPI), material phase-ins/phase-outs, and end-of-life planning to minimize inventory risk and ensure smooth transitions
• Partner with finance on spend planning, including annual operating plans, and cost out goals
• Provide Clear-to-Build (CTB) updates. Visibility to material supply, highlighting projected coverage and constraints

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager