Reverse Mortgage System Administrator

Mutual of Omaha Mortgage•, (Multiple States)

1d•$70,000 - $90,000•Remote

About The Position

Mutual of Omaha Mortgage is searching for a Reverse Mortgage System Administrator to join their team. This role supports the administration of QuantumReverse (LOS) and integrates with other platforms. Responsibilities include managing updates, changes, report creation, and handling support issues within Reverse Operations. This position acts as a central resource for internal employees across various departments, focusing on login/authentication, new user setup, and system administration, primarily for the QuantumReverse loan origination platform and related mortgage systems. The ideal candidate will possess strong customer service skills, reverse mortgage knowledge, technical aptitude, and problem-solving abilities to ensure efficient loan origination and management for internal teams.

Requirements

Experience in reverse mortgage is a must.
Experience working with loan origination systems, preferably QuantumReverse.
Strong understanding of reverse mortgage origination processes and loan lifecycle.
Excellent problem-solving and analytical skills.
Strong written and verbal communication skills.
Ability to manage multiple requests and prioritize work in a fast-paced environment.
Proficiency with Microsoft Office applications and mortgage technology platforms.

Nice To Haves

Ability to conceptualize how data flows between platforms and how a change in one system can create downstream effects in another.
Comfort with asking for help and providing feedback

Responsibilities

Support the QuantumReverse System Help Desk
Manage Tier 1 & 2 support requests
Troubleshooting user experience
Document issues - escalate, as needed
Evaluate Sales requests to reassign loans – requires systematic research
Organize and tag all requests for tracking, trending and reporting
Create and activate new users each week in QuantumReverse
Update user information, as needed
Strictly adhere to Roles and Responsibilities templates
Deactivate users, as needed
Read NMLS and State Licensing
Add / Revoke in QuantumReverse, as needed
Run periodic and scheduled reports
Document processes and standard operating procedures
Perform other duties as assigned

Benefits

Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
Free Legal Services
Employee Loan Program