Reverse Logistics Coordinator

Coates Group • Chicago, IL

1d • Remote

About The Position

The NAM Reverse Logistics Coordinator drives efficient recovery and disposition of returned and non-conforming goods to reduce waste, maximize value, and minimize financial impact. Through accurate execution, fast turnaround, and strong cross-functional and 3PL collaboration, the role improves cost efficiency, service reliability, and sustainability outcomes.

Requirements

• Detail-oriented, reliable, and process-driven.
• Strong organizational skills and ability to prioritize under pressure.
• Good verbal and written communication; able to escalate clearly and early.
• Basic analytical skills to produce and interpret operational metrics.
• Team player with a service orientation and willingness to execute tactical tasks.
• Comfortable working in a fast-paced operational environment and supporting change initiatives.
• Computer proficiency with all Microsoft applications.
• 2–4 years logistics, warehouse, or reverse logistics operations experience.
• Hands‑on experience with returns/RMA processes, basic disposition routing, and 3PL coordination.
• Proficient in Microsoft Excel and Outlook; experience with WMS/ERP or returns modules preferred.
• Familiarity with freight documentation and basic transportation concepts across North America.
• Strong interpersonal skills and ability to manage multiple stakeholders.

Nice To Haves

• Exposure to sustainability/product recovery initiatives is a plus.

Responsibilities

• Execute and manage returns, RMAs, recalls, and disposition workflows in line with established procedures.
• Collaborate daily with 3PLs, carriers, repair centers, and recycling vendors to ensure timely pickup, processing, and final disposition.
• Triage operational exceptions and escalate complex or systemic issues to the Reverse Logistics Specialist.
• Maintain accurate system records (RMAs, inventory status, disposition codes) and support cycle counts, audits, and inventory investigations.
• Process transportation documentation, support freight consolidation, and deliver regular KPI and operational reports (turnaround time, recovery rates, volumes, costs).
• Contribute to process improvements and cross-functional initiatives while ensuring adherence to safety, regulatory, and environmental requirements.

Benefits

• Annual market competitive bonus program
• Thrive Program which includes a suite of flexible work options
• Dedicated time to prioritize health and wellbeing (e.g., virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• Give Back Day to allow crew an opportunity to make an impact in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees