Customer Service Specialist I-Spanish Speaking (REVENUE TAX SPECIALIST I-SPANISH SPEAKING)

State of Illinois•Rockford, IL

10d•Hybrid

About The Position

The Illinois Department of Revenue is hiring a Customer Service Specialist I-Spanish speaking option (Revenue Tax Specialist I-Spanish Speaking) for their Taxpayer Assistance district office in Rockford, IL. In this position, you will serve the Division by working with department staff, taxpayers, businesses, and local governments via telephone, in person, and through email. You will utilize interpersonal and customer service skills to answer taxpayer inquiries on Individual Income Tax, Withholding Income Tax, Sales and Use Tax, and Business Income Tax and Business Registration. Following successful completion of applicable training period(s), this position may be eligible for a hybrid work schedule subject to operational needs and employee performance. This role requires fluency in both English and Spanish.

Requirements

Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training.
Requires knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
Requires the ability to speak and write Spanish at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.
Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
Requires appropriate, valid driver’s license.
Requires the ability to walk, stand, bend, and reach above shoulder level.
Medium work: lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.

Nice To Haves

Completed the Customer Service Specialist Trainee (Revenue Tax Specialist Trainee) training.

Responsibilities

Reviews, analyzes and adjusts routine and highly technical original and amended tax returns, schedules, and supporting documentation.
Reviews and performs research on various source documents in providing information, guidance and assistance to Illinois and out-of-state taxpayers and/or their representatives, in writing and orally in English and Spanish of a routine and priority nature, relating to the various taxes administered by IDOR.
Provides interpretation of the Illinois Business Registration, and Electronic Filing Application rules and regulations.
Performs research necessary to resolve discrepancies or deficiencies.
Confers with and initiates correspondence to taxpayers and/or their representatives in English and Spanish on status of accounts and to determine the nature of inquiries, problems or complaints.
Assists in higher level tax related duties as required within the Customer Service Bureau.
Approves or denies progressively difficult reasonable cause requests based on procedural and statutory guidelines.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.