Customer Service Specialist Trainee-Spanish Speaking (REVENUE TAX SPECIALIST TRN-OPT SS) UMP

State of Illinois•Rockford, IL

10d•Onsite

About The Position

This position is for a Customer Service Specialist Trainee with a Spanish Speaking option, also known as Revenue Tax Specialist Trainee-Spanish Speaking, within the Taxpayer Assistance district office in Rockford, IL. The role involves comprehensive training over approximately 12 months to assist taxpayers and their representatives with various tax types including Individual Income Tax, Withholding Income Tax, Sales and Use Tax, Business Income Tax, and Business Registration. Trainees will also learn to use GenTax and MyTax Illinois software. The position requires interaction with department staff, taxpayers, businesses, and local governments via telephone, in person, and through email, fostering interpersonal and customer service skills. Upon successful completion of training, the trainee will be promoted to Customer Service Specialist I-Spanish Speaking (Revenue Tax Specialist I-Spanish Speaking). This role is fully in-office with no hybrid schedule available.

Requirements

Knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
Ability to speak and write Spanish at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.
Qualifying state employees in the Upward Mobility Program are required to take a written proficiency exam OR obtain a degree or license (a combination of certificate and credential).
Successfully complete a tax compliance and fingerprint-based background check.
Ability to travel in the performance of duties, with overnight stays as appropriate.
Appropriate, valid driver’s license.
Ability to walk, stand, bend, and reach above shoulder level.
Medium work: lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
Ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.

Nice To Haves

Fluent in English and Spanish.

Responsibilities

Receive structured classroom and on-the-job training involving various facets of the Customer Services Bureau’s programs and operations relative to the processing of all types of taxes.
Complete assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies, and procedures.
Review and examine all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
Confer with taxpayers in English and Spanish through written and verbal communications.
Receive training relative to tax laws administered by IDOR, rules and regulations, tax forms, research methods and procedures, communication skills, system applications and computer usage/concepts.
Receive basic technical training in specialized operations to enable the trainee to assist in priority situations.
Perform other duties as required or assigned.