Revenue Tax Officer 1 or 2 (CSD Call Center)

State of Louisiana • Baton Rouge, LA

3d

About The Position

The Louisiana Department of Revenue is hiring a Revenue Tax Officer for its Customer Service Division. The position handles billing inquiries and collection enforcement for business and individual income taxes. It may be filled at the Revenue Tax Officer 1 or Revenue Tax Officer 2 level, with compensation determined by qualifications and experience. The stated starting rates are $17.79 per hour for Revenue Tax Officer 1 and $19.04 per hour for Revenue Tax Officer 2.

The role receives and responds to calls and correspondence about tax due notices, reviews taxpayers’ financial information to assess ability to pay, prepares schedules and reports of tax adjustments and audit findings, and helps taxpayers resolve tax-related issues. The appointment may be probational, promotional, job appointment, detail to special duty, or WAE. Selected applicants undergo tax and natural disaster clearance and a criminal history records check before starting.

Requirements

• Meet one of the following minimum qualifications: three years of experience in accounting, financial auditing, tax administration, tax policy or law, management analysis, or administrative services in a financial setting; six years of full-time work experience in any field; or a bachelor’s degree.
• College credit substitution: each 30 semester hours from an accredited college or university counts as one year toward the six years of full-time work experience in any field, up to 120 semester hours and four years.

Responsibilities

• Receive and respond to incoming telephone calls and correspondence about Department tax due notices for business and individual income taxes.
• Obtain and analyze financial statements and documentation from taxpayers and their representatives to determine taxpayers’ ability to pay.
• Prepare schedules and exhibits outlining business and individual tax adjustments and provide detailed reports of audit findings.
• Assist taxpayers and confer or correspond with taxpayers, accountants, CPAs, and attorneys to gather information, analyze and resolve problems, and provide technical advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed