Revenue Compliance Officer 1

State of Iowa•Des Moines - 50319 - Polk County, IA

4d•Hybrid

About The Position

The Iowa Department of Revenue’s Compliance Division is seeking a Revenue Compliance Officer 1 for its Individual Tax team. The division oversees tax processing, business permits, and alcohol regulation across Iowa, including tax returns and payments, audits and collections, compliance inspections, and regulatory verification. Its work supports enforcement of Iowa laws and regulations and education of taxpayers and licensees. In this position, you will assist customers with account-level inquiries about tax credits by telephone, in person, and email. You will use sound judgment and effective communication to resolve sensitive or difficult situations. You will also independently conduct office investigations and complex tax audits to verify that individuals or businesses correctly claim tax credits. This includes reviewing tax returns, gathering all returns filed by the taxpayer, making necessary adjustments, and determining any refund due or additional tax, penalty, and interest owed. Applicants must live in Iowa. A background check may include criminal history, fingerprinting, and an Iowa tax filing check. Travel, including overnight travel, may be required, and employees must arrange transportation to and from assigned work areas. Effective July 1, 2025, department staff and members of their households may not play Iowa Lottery games.

Requirements

Meet at least one minimum qualification: two years of full-time experience in tax, collections, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions; a combination of education and qualifying full-time experience totaling two years, with 30 semester hours of accredited college coursework equaling one year of experience; or an associate’s degree from an accredited college or university.
Live within the State of Iowa.
Arrange transportation to and from assigned work areas.
Be able to pass a background investigation if required for the position.

Nice To Haves

Experience providing customer service to the public.
Basic knowledge of preparing, reviewing, or examining tax returns.
Ability to gather data and create simple spreadsheets.

Responsibilities

Assist customers by telephone, in person, and via email with account-level inquiries regarding tax credits.
Use judgment and effective communication to resolve sensitive and difficult situations with internal and external customers.
Independently conduct office investigations and complex tax audits to ensure individuals or businesses correctly claim tax credits.
Review and examine tax returns, gather all returns filed by the taxpayer, make necessary adjustments, and determine the correct refund or additional taxes, penalties, and interest owed.