Revenue Support Clerk

Madera Community Hospital•Madera, CA

19h

About The Position

The Revenue Support Clerk is an integral member of our Business Office team, responsible for providing accurate and timely clerical and administrative support to the Revenue Cycle department. This position works directly with patient financial records, insurance documentation, and billing processes to ensure smooth day-to-day operations. The ideal candidate brings hands-on experience in a hospital billing environment and is proficient in Meditech, MCH's Electronic Medical Record system.

Requirements

High school diploma or equivalent
Proficiency in Meditech EMR — hands-on experience with patient accounting or registration modules is required
Minimum 2 year of experience in a hospital revenue cycle, medical billing, or business office setting
Working knowledge of medical billing terminology, insurance claim processes, and ICD-10/CPT coding basics
Strong data entry accuracy and attention to detail
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to handle sensitive patient financial information with professionalism and discretion
Strong written and verbal communication skills in English

Nice To Haves

Associate's degree in Health Information Management, Business Administration, or a related field
Experience with insurance eligibility verification, payment posting, or denial management
Bilingual in English and Spanish

Responsibilities

Navigate and perform accurate data entry in the Meditech EMR system, including updating patient demographics, insurance information, and financial records
Generate reports from Meditech to support billing operations and revenue cycle workflows
Assist with preparation, submission, and follow-up of insurance claims to ensure timely reimbursement
Verify patient insurance eligibility and benefits prior to or at the time of service
Post payments, adjustments, and denials accurately in the billing system
Research and resolve claim rejections, denials, and billing discrepancies in a timely manner
Respond to patient and payer billing inquiries professionally and direct to the appropriate team as needed
Scan, index, and maintain organized medical and financial records in accordance with MCH policies
Support month-end closing activities and assist with audit preparation as directed
Adhere to all HIPAA regulations and MCH confidentiality and compliance policies at all times
Complete all mandatory training and annual compliance education requirements