Revenue Services Team Lead
Federal Express Corporation•Memphis, AL
•Onsite
About The Position
Instructs basic training classes and assist in implementing and coordinating limited skills/training/programs across Revenue Services. Performs basic quality audits across limited Revenue Services functions and provide feedback to internal and external team members. Reports and summarizes operational data and bring to the attention of management operational anomalies and changes in customer behavior. Resolves escalations across Revenue Services functions. Perform other duties as assigned.
Requirements
- High school diploma/GED.
- Five (5) years experience in Revenue, Customer Service, or Office Administrative position
- Must exhibit excellent verbal and written communication, strong human relation skills, and an advanced understanding of revenue services applications and tools.
Nice To Haves
- Time management
- Organizational and multi-tasking skills
- Ability to work in a fast-paced environment handling various tasks and changing priorities, while maintaining high attention to detail and accuracy to achieve daily assignments and goals
Responsibilities
- Performs basic quality audits across limited Revenue Services functions and provide feedback to internal and external team members.
- Reports and summarizes operational data and bring to the attention of management operational anomalies and changes in customer behavior.
- Resolves escalations across Revenue Services functions.
- Perform other duties as assigned.
Benefits
- For details on our comprehensive benefits, click here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
