Revenue Section Manager

State of Nebraska•Lincoln, NE

3d•Onsite

About The Position

This position is the top management role within the Special Services section of the Department of Revenue. It is responsible for supervising staff who handle general and specialized office support services. These services include storage, distribution, transportation, office workstations and furniture, security and safety, office equipment and supplies, and letter processing for the Lincoln office and four regional offices. The role receives administrative direction from the Director of Operations and Information Technology and performs related duties as required. This is a 100% "working in office" position.

Requirements

Bachelor’s degree in accounting, finance, business administration, public administration, law, or other related field.
Two years of revenue function or tax program experience.
Two years of experience coordinating, leading, or supervising others in a related field.
Progressively responsible experience with Revenue functions or tax programs may be substituted for formal education on a year for year basis.
A valid driver's license is required.

Nice To Haves

Knowledge of business and management principles pertinent to strategic planning, resource allocation, human resources, leadership techniques, coordination of people and resources, and information technology.
Knowledge of principles of supervision and staff development.
Knowledge of principles of individual and group behavior and dynamics.
Knowledge of Project Management.
Knowledge of Warehousing.
Knowledge of Office safety.
Knowledge of Office design and ergonomics.
Knowledge of Purchasing.
Knowledge of Inventory control.
Knowledge of Security.
Skills in managing multiple on-going projects.
Skills in delegation of work.
Skills in communication and problem solving.
Ability to model the values of the Department.
Ability to develop and implement strategic plans to meet Department goals.
Ability to establish program objectives and performance goals and assess progress.
Ability to identify and analyze organizational and operational problems and develop and implement timely and economical solutions.
Ability to exercise judgment, decisiveness and creativity in critical and/or unexpected situations.
Ability to establish and maintain satisfactory working relationships with managers/administrators, professionals, elected officials, and the public at large.

Responsibilities

Manages all activities of the Special Services section by setting/managing function objectives, policy, priorities, and the securing/allocation/coordination of resources (human, financial, and physical) necessary to carry out the goals and objectives mandated by law/regulation or established priorities.
Develops and recommends new or revised policies, procedures, and guidelines to respond to operational trends, changes in function needs, objectives, priorities, and to improve the effectiveness of service delivery.
Establishes strategic plans, evaluates organizational and individual associate performance relative to plan objectives/goals, and identifies/structures the direction functions should take to provide necessary product or service. May participate as a member of a national, state, or local community organization board or committee.
Plans, assigns, and directs the work activities of assigned employees to attain work goals and to ensure consistent application of administrative and program policies, procedures, and standards. Compares work performance of assigned employees with established standards to determine the quality and quantity of the employee’s work, to recommend personnel actions such as appointments, promotions, disciplinary actions, grievance dispositions, status changes, and separations to agency management staff, to identify employee training needs, and to improve employee work performance, and enhance career advancement potential.
Trains assigned employees in the policies and procedures of assigned area responsibility to maintain and improve the performance levels of employees through exposure to job knowledge and abilities necessary to perform the work in accordance with established performance standards.
Represents agency management in dealing with employee relations issues such as grievances, complaints, and other personnel matters.
Oversees storage operations including office supplies and equipment, forms, tax stamps, tax records, lease arrangements, computerized inventory, retrieval, delivery, and destruction.
Manages distribution operations including internal routing, deliveries, general and specialized mailings, and maintenance of mailing databases, including very large mailings to taxpayers.
Manages transportation operations including maintenance of vehicles, check out, development and maintenance of records, and purchase or leasing for vehicles in the motor pool.
Oversees office workstations and furniture, equipment, and supplies, including lease arrangements; design and setup of walls, workstations, and furniture; coordination of all outside services (telephone, janitorial, electrical, etc.); needs assessment; product research and purchasing; repair and maintenance; and inventory of over 10,000 items including furniture and equipment.
Manages security and safety operations, including 24-hour controlled electronic access; compliance with IRS and Department regulations; and workplace safety including evacuations and ergonomics with a staff.
Oversees printing/copy services, including the use of DAS copy services, print shop, and outside vendors.