Revenue Recovery Specialist

Joyful Health

7d•Remote

About The Position

Joyful Health is building the AI-powered financial operating system for healthcare practices. Our mission is to bring the joy back to running a private practice by simplifying financial operations so providers can focus on patient care. We just announced our $22M Series A led by CRV and world-class investors including the founders of MongoDB & KAYAK. We have an enormous opportunity in front of us. The broken healthcare payment ecosystem impacts practices of all sizes, and the opportunity to make a real difference is massive. If you're passionate about empowering medical practices and excited to tackle one of the most important (& challenging!) problems in healthcare, we'd love to meet you.

Requirements

Deeply aligned with Joyful Health's mission — Motivated by fixing broken systems in healthcare and believe the financial side of care deserves the same innovation as the clinical side.
Deep, hands-on RCM experience in a practice or physician-group setting — Personally worked denials, rejections, and AR end-to-end, and understand the full revenue cycle: clean claim submission, why claims get rejected and denied, how to appeal, and how to chase aging AR to resolution. This is outpatient / ambulatory / private-practice RCM — not the same world as large hospital systems or the payer side.
Relentless about recovery — Will stop at nothing to figure out how to get a claim paid, and won’t get stuck at the first denial reason. Chases a claim to root cause, knows the payer pathways fluently, and digs multiple layers past what's on the surface to recover dollars for the practice. A "no" from a payer is the start of the work, not the end of it.
Recovery skill is full-cycle skill — Because you've worked denials, you understand submission and rejections too. You see the whole claim lifecycle, not one slice of it.
Energized by AI tooling — Wants to work alongside state-of-the-art technology that takes the manual grind out of the job, and excited to make that tooling smarter and more innovative.
Product and systems minded — Can articulate not just what went wrong with a claim but why, and translate that into feedback an engineering team can act on.
Collaborative and low-ego — Will work shoulder-to-shoulder with Revenue Cycle Success Managers, the RCM Center of Excellence, and our engineering team, and is the kind of person who makes everyone around them better.

Responsibilities

Own denials, rejections, and outstanding AR for our customers: Work the full recovery lifecycle - diagnosing root causes, reworking and resubmitting claims, drafting appeals, and chasing aging AR to resolution.
Pair deep RCM judgment with AI-native tooling: Use Joyful Health's state-of-the-art platform to resolve claims at a speed and scale traditional RCM can't match - applying your expertise where human judgment matters most and letting the tooling handle the administrative burden.
Partner closely with each account's Revenue Cycle Success Manager: Work hand-in-hand with the RCSM who owns each practice relationship, so recovery work and customer strategy stay tightly aligned.
Collaborate with our RCM Center of Excellence: Tap into the deepest RCM expertise in the company to sharpen your recovery work, and share what you're seeing across accounts so the CoE can fold it into the playbook and the product.
Feed the product loop: As a byproduct of doing recovery well, surface what you see on the frontline - where the tooling helps, where it misses, what would make recovery faster - so it flows into the feedback loop our RCM CoE and Engineering teams use to build better tooling.