Revenue Recovery Lead

Ownwell•Austin, TX

14h•Remote

About The Position

Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We combine a best-in-class technology stack with local market expertise to reduce expenses, increase Net Operating Income, and drive operational efficiency. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. The Role Ownwell has grown rapidly across multiple product lines and geographies. As we’ve scaled, we need a dedicated owner for revenue recovery — someone to build the systems, processes, and customer touchpoints that ensure we collect on the value we’re delivering. We’re looking for a Revenue Recovery Lead to focus 100% of their effort on collecting and ensuring timely revenue recovery. You’ll inherit a playbook but come in and rewrite it, iterate, and improve it. You’ll design the systems, talk to customers, evaluate tools, and define what “great” looks like. This role reports directly to the CEO. It’s high-visibility, high-autonomy, and high-impact. We’re not looking for someone who’s done collections the same way for 15 years. We’re looking for an operator and builder who can learn collections fast, use modern tools (including AI) creatively, and treat every customer conversation as a chance to strengthen the relationship — not damage it.

Requirements

A builder, not a maintainer. You’ve stood up a process, system, or function where one didn’t exist before — collections, ops, RevOps, customer success, or something adjacent.
An operator who executes with speed and creativity.
AI-fluent and tool-curious. You actively use AI in your work today — not as a novelty, but as a core part of how you get more done.
A great communicator who genuinely likes talking to people.
Comfortable with ambiguity.
Analytically strong. You’re fluent in spreadsheets, comfortable in SQL or willing to learn it, and you make decisions with data.

Nice To Haves

Collections-specific experience is a plus, not a requirement.
Worked in one or more of these worlds: consumer tax resolution, personal injury or contingency-fee law firm operations, healthcare revenue cycle management, consumer lending or fintech, or high-growth startup operations where you were the “figure it out” person.

Responsibilities

Build the foundation (first 90 days): Stand up AR aging visibility from our current dashboards, reporting, and segmentation by product line and delinquency stage.
Design and implement automated outreach workflows that respect the nuances of how and when our customers are billed.
Evaluate and establish vendor relationships for late-stage recovery.
Document dispute resolution processes and SLAs.
Own the motion (ongoing): Talk to customers directly.
Understand why people aren’t paying, what’s confusing, and what’s broken in the experience — then feed that signal back to product and CX.
Use AI tools aggressively to automate outreach, classify disputes vs. true delinquency, and reduce manual work.
Build the measurement infrastructure: DSO, bad debt rates, recovery rates by channel and cohort.
Own the compliance layer and make sure our approach is airtight.
Develop the escalation framework from first reminder to write-off — these thresholds don’t exist yet, and you’ll create them.

Benefits

Entrepreneurial culture.
Own your career; we are here to support you in the journey.
Access to First Round Network to build your community outside of Ownwell.
Flexible PTO.
11 company holidays.
Company operations close for the last week of the year.
Competitive health benefits.
Learning support through a $1,000 stipend per year.
Supporting parental journey: up to 16 weeks of fully paid parental and bonding leave.
Equity participation.
Complimentary real estate and tax consulting licensing and renewal.