Revenue Reconciliation, Senior Analyst

Johnson & Johnson • Raritan, NJ

1d • Onsite

About The Position

Johnson & Johnson is hiring for a Senior Analyst within the North America Medical Devices Distributor Disputes Team. The Senior Analyst will manage high risk, high dollar end to end dispute management with a focus on the customer experience. This role will use deep problem solving and analytical skills while improving established processes through automation to drive efficiencies across the dispute process. By providing superior customer service through collaborative relationships with external customers and internal business partners, the distributor disputes team. This role is located in Raritan, NJ. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Requirements

• Minimum 4 years of relevant work experience
• Customer Service or Supply Chain Experience in related fields of Disputes, Accounts Receivable, Deduction Management, Order Management, Reverse Distribution/Logistics, and/or Distribution
• Strong data analysis skills with the ability to assess and provide outcomes relating to root cause/trending and scenario planning
• Ability to demonstrate interpersonal and presentation skills, and build positive relationships internally and externally with various cross-functional partners
• Proven experience leading against performance targets and timelines to successfully deliver business results
• Experience in MS Excel

Nice To Haves

• Advanced analytics & automation experience - Experience in data visualization, Tableau, or Power BI
• Experience with SAP/ERP platforms
• Certification in Lean or Six Sigma
• Inclination to improve current processes with new solutions

Responsibilities

• Identify as Revenue Reconciliation subject matter expert for dispute resolution with a focused portfolio on key accounts, and managing end to end processes including investigation, analysis and timely resolution of all customer open receivables
• Lead initiatives to minimize deductions and implement automated process improvements that reduce cycle time and support improved customer account management.
• Apply process excellence tools & technology to identify account revenue trends, and develop action plans in partnership with customer accounts
• Collaborate with Commercial, Finance, and Deliver groups to identify and improve key performance indicators for this role including incoming & outstanding deduction dollars, aged deductions, open customer complaints and shipment refusals
• Provide guidance and escalation support on complex issues to remove obstacles and expedite dispute resolution
• Present data in a format that allows management to make strategic decisions; i.e., creation of an executive summary; use of PowerBI and PE tools and concepts to analyze/drive process improvements as appropriate

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior