Revenue Quality Manager
About The Position
The Revenue Quality Manager is responsible for performing in-depth data analysis on uncollected and aged invoices to assess and conclude on the collectability and overall quality of billed revenue. This role leverages internal systems (e.g., NetSuite, billing and settlement platforms, operational data sources) and external systems and user interfaces (e.g., client billing portals, deduction and chargeback platforms, AP workflows) to research, quantify, and report on revenue-at-risk across RLX's client base, with particular attention to large national retail accounts. This role partners closely with Accounting, Operations, Software Developers/IT, Sales, and Client Success to identify root causes of invoice errors, customer disputes, and aging receivables, and delivers clear, data-driven conclusions to the SVP of FP&A and Finance leadership to support reserve, forecasting, and revenue quality decisions and process improvements.
Requirements
- Bachelor's degree in Accounting, Finance, Business Analytics, or a related field
- 3+ years of experience in accounting, audit, or finance related field, including revenue analysis, billing, collections, credit, or a related analytical finance function, ideally within a fast-paced, high-volume, dynamic environment
- Experience with billing, revenue, and collection activity for complex national retail accounts or Fortune 500-scale customers (e.g., major retailers), including familiarity with customer billing portals, deduction/chargeback processes, and AP workflows
- Advanced Microsoft Excel skills (advanced formulas, arrays, large dataset management)
- Experience with accounting/ERP systems (e.g., NetSuite) and billing or settlement platforms
- Strong analytical and problem-solving skills, with the ability to translate large, complex datasets into clear, defensible conclusions
- Excellent written and verbal communication skills, including the ability to present findings and recommendations to senior finance leadership
- High degree of accuracy and attention to detail, with the ability to manage multiple priorities and deadlines
- Ability to work independently and cross-functionally across Accounting, Billing, Operations, Sales, and Customer Success
- Confidentiality and sound judgment in handling client and financial data
Nice To Haves
- Experience in third-party logistics, transportation, freight, or supply chain industry, or experience with retail
- Prior experience supporting revenue assurance, credit risk, or investor/financial reporting functions
- Experience with BI and analytics platforms such as Power BI, Domo, or Snowflake
- CPA or similar certification
Responsibilities
- Analyze populations of disputed, uncollected and aged invoices across all business segments at RLX to assess collectability and revenue quality
- Leverage internal systems (NetSuite, billing/settlement platforms, operational data), external systems and client-facing user interfaces (customer AP portals, deduction/chargeback platforms, credit tools) to research and validate disputed, short-paid, or aged invoices
- Conduct root-cause analysis on recurring billing, invoicing, or contract issues driving rejections, disputes, short-pays, or write-offs, and recommend upstream process improvements in partnership with Operations, Billing, and IT
- Document and continually improve standard operating procedures for billing processes across all clients and services
- Build and maintain analytical models, aging schedules, and dashboards tracking DSO, aging buckets, dispute drivers, and collectability probability by client, client segment, and business line
- Partner cross-functionally to resolve invoice-level issues and escalate systemic risks
- Quantify revenue-at-risk and prepare data-supported conclusions and recommendations regarding collectability for review by FP&A and Accounting leadership
- Monitor billing, remittance, and deduction/chargeback patterns specific to large national retail clients and other Fortune 500-scale accounts, given their outsized impact on revenue quality
- Prepare recurring and ad-hoc reporting and executive-ready summaries for the SVP of FP&A on revenue quality trends, collectability risk, and large account exposure
- Support period-end close cycles with schedules, analysis and commentary documenting reserve estimates, aging analysis, and revenue quality
- Maintain clear documentation of methodology, data sources, and definitions used in revenue quality metrics, consistent with RLX's governed analytics standards
- Performing other duties as assigned
Benefits
- Equal Opportunity Employer
- Drug Free workplace
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
