SAP America: Revenue Protection Specialist

SAP•Edgmont Township, PA

10d•$121,000 - $261,800•Hybrid

About The Position

The Revenue Protection Specialist is an analytically grounded, commercially minded role sitting at the intersection of SaaS renewal economics, GTM design, and cross-functional execution. The role exists to ensure that revenue retention risks are surfaced early, quantified rigorously, and translated into actionable recommendations that shape how SAP's Customer Success and GTM teams engage with customers at risk. This is not a strategy and operations role. It is an embedded analytical contributor who owns the quantitative foundations enabling the Global Customer Success Management Office to make decisions about renewal readiness, portfolio risk, and retention levers — in close partnership with CS, Sales, Finance, and Product.

Requirements

Deep understanding of SaaS renewal mechanics — ARR, GRR, NRR, churn, contraction, expansion — and how GTM and CS design choices drive outcomes.
Familiarity with the commercial and operational dynamics of cloud subscription businesses, including how adoption, engagement, and service tier coverage connect to retention outcomes.
Experience working in or closely with Customer Success, Renewals, or Revenue Operations functions in an enterprise SaaS environment.
Demonstrated ability to build structured financial models and business cases — sizing revenue risk, evaluating retention lever ROI, and presenting trade-offs clearly.
Proficiency with Excel / Google Sheets for complex modeling; experience with BI tools (e.g., Tableau, Power BI, Salesforce reports) for analysis and visualization.
Comfort working with imperfect or incomplete data — able to define defensible assumptions and communicate uncertainty honestly.
Track record of driving work across organizational boundaries — building credibility with counterparts in Sales, Finance, CS, and Product without relying on positional authority.
Ability to move between analytical and operational modes — equally comfortable building a model, defining a process, and facilitating an alignment conversation.
Strong written and verbal communication skills; able to distill complexity into concise, actionable outputs.
3–6 years of experience in a role with meaningful analytical and commercial responsibility — examples include Revenue Operations, CS Analytics, Renewals Strategy, Deal Desk, or Financial Planning & Analysis within a SaaS company.
Direct exposure to renewal pipelines, churn analysis, or retention program design in an enterprise software context.
Experience contributing to or owning cross-functional workstreams — not just producing analysis but helping drive decisions and process change.
Bachelor's degree required

Nice To Haves

MBA or equivalent analytical training is a plus but not required if the candidate demonstrates equivalent commercial rigor.

Responsibilities

Build and maintain quantitative models that translate renewal pipeline signals — adoption gaps, engagement patterns, contract structure — into revenue-at-risk estimates and retention probability scores.
Develop business cases that size the revenue impact of specific retention levers (e.g., commercial incentives, proactive service oriented intervention programs) to support investment and prioritization decisions.
Identify patterns across the renewal book that reveal systemic GTM or adoption design gaps contributing to churn or contraction risk.
Translate analytical findings into concrete process recommendations — defining, refining, and documenting renewal readiness workflows, escalation triggers, and success motion requirements.
Partner with CS, Sales, and Finance to evolve how SAP's SaaS renewal processes are designed and executed, ensuring analytical insights are embedded into operational practice rather than sitting in decks.
Define data and process requirements that enable earlier identification of renewal risk across Lines of Business and regions.
Engage directly with regional CS leaders, Sales, Finance, and Product to gather inputs, validate assumptions, and align on findings — acting as a credible analytical partner, not a passive report producer.
Translate complex quantitative analysis into clear, decision-ready narratives for senior audiences, including VP and SVP-level stakeholders.
Support the VP, GTM Adoption & Revenue Protection in executive forums by providing rigorous data foundations for retention-related recommendations and investment cases.