Revenue Programs & AI Enablement Manager

Samba•San Francisco, CA

About The Position

Samba is building an AI-native revenue organization from scratch. This role leads that build. The Revenue team should be the most data-intelligent sales org in the industry, with Samba TV's own data as the unfair advantage. This role exists to close the gap between the current state and that vision. There is a massive amount of signal available across the GTM stack (Gong call transcripts, Salesforce pipeline data, Snowflake viewership tables, Slack conversations, inbound intent signals, People AI data, calendar events, Hubspot leads, renewal timelines), but it is not connected in a way that helps a seller do their job better. This role will build the systems that tie those signals together, eliminate manual thrashing, and create throughput where there is currently friction. Claude is the primary AI platform across the Revenue Org, and this role requires an expert who can architect reliable production systems, train others, and push what is possible in a GTM context. This is a role for someone who wants to work somewhere that treats AI as infrastructure rather than a feature.

Requirements

3 to 5 years in software engineering, data engineering, or GTM/revenue operations engineering with serious technical depth.
Owned an AI or automation function, not just contributed to one.
Production-level Python and/or JavaScript; you write, ship, and maintain code others depend on.
Hands-on LLM production experience: prompt engineering, tool use, multi-turn agentic workflows, RAG.
Experience building and operating MCP servers that connect LLMs to live business systems and data sources.
A real eval practice: you know how to measure whether an AI system is working, build regression tests, and catch drift before it causes problems.
Deep, production-level Claude expertise including the API, structured outputs, tool use, agentic workflows, and system prompt design; you can also teach it and build reliable systems around it.
Hands-on experience with Claude Code as a primary development environment.
Salesforce hands-on (SOQL, APIs, Flows) plus at least one sales engagement platform, preferably Gong.
Snowflake and dbt working knowledge for querying and transforming data to support AI workflows.
Genuine understanding of sales pipeline mechanics: forecasting, deal inspection, pipeline hygiene, ABM.
Comfortable in both a command line and a boardroom; you move between implementation and executive conversation without losing either audience.

Nice To Haves

Azure (data services, API management) and Power BI
Slack API and workflow automation (Bolt framework or similar)
AdTech, media measurement, or data-driven intelligence background
LLM orchestration frameworks: LangChain, LlamaIndex, LangGraph
MLOps experience: eval infrastructure at scale, drift monitoring, inference cost management
Prior experience at a high-growth data or media company

Responsibilities

Design and operate multi-agent systems connecting Salesforce, Gong, Slack, Snowflake, and Samba's proprietary TV data assets into unified, real-time GTM workflows.
Build and maintain MCP (Model Context Protocol) servers that give Claude governed, real-time access to the GTM stack, including live Salesforce records, Gong call data, and Samba viewership signals.
Eliminate manual data transfer and context-switching for sellers by automating the aggregation, summarization, and routing of deal intelligence across tools.
Create RAG pipelines and prompt libraries that give Claude accurate, governed context on products, prospects, pricing, and competitive landscape.
Architect integrations between AI services and internal systems using Python and APIs, enriching contact and account records with live signals.
Design and run structured evals across all production AI systems: measure output quality, accuracy, regression risk, and real business impact.
Build eval frameworks that catch prompt drift, model behavior changes, and degraded tool use before they hit sellers in production.
Run A/B experiments across workflows to prove what is actually moving pipeline and revenue.
Monitor agentic systems in production and own the feedback loop: what broke, why, and what the fix is.
Be the internal authority on Claude across the Revenue Org: best practices, MCP architecture, prompt engineering standards, and enablement.
Write documentation and run enablement sessions so sellers and operators extract real value from every system shipped.
Build systems that automatically surface deal risk, flag renewal exposure, draft personalized outreach, and score accounts by conversion likelihood using real viewership signals.
Connect Gong call intelligence, Salesforce pipeline data, and Samba TV audience signals into a unified account view that sellers can act on without digging through multiple tools.
Design workflow automation that reduces the cognitive load on sellers so they spend more time selling and less time updating CRM fields, hunting for context, or writing repetitive emails.
Identify the highest-friction points in the GTM process and systematically eliminate them through automation.