Revenue Operations Support Specialist

Master Halco•Dallas - HQ, TX

About The Position

Master Halco: Fence & Deck Supply, North America’s leading manufacturer/distributor of fence and deck products is seeking an experienced Revenue Operations Support Specialist. The Revenue Operations Support Specialist plays a key operational role in maintaining system integrity, supporting retails programs, and enabling cross-functional collaboration across the organization. This position is responsible for ERP and CRM data management, retail account administration, EDI processing, and compliance with internal controls, including JSOX requirements. The ideal candidate is highly detail-oriented, organized, and experienced working across multiple systems and stakeholder groups. This role interfaces regularly with retail merchants, branch teams, and internal departments including Marketing, Credit, and Training, and is expected to operate with a strong sense of urgency, sound judgment, and a commitment to data accuracy.

Requirements

High school graduate; some college preferred
1-3+ years of customer service experience
Strong customer service orientation with a proactive, solutions-focused approach
Demonstrated ability to manage competing priorities and time-sensitive tasks with accuracy
Ability to work cross-functionally with branch operations and headquarters teams
Excellent interpersonal and communication skills across written, verbal, and telephone channels
Strong organizational skills and attention to detail
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience with ERP and CRM platforms required
Demonstrated integrity and professionalism in all interactions

Responsibilities

Create and maintain item numbers and item master records for new and existing product lines, supporting Marketing, Purchasing, and Sales
Develop, apply, and enforce standardized naming conventions for item descriptions to ensure system consistency
Generate Universal Product Codes (UPCs) for national accounts
Maintain item master list accuracy through ongoing audits and special projects
Support the retail sales program by processing Electronic Data Interchange (EDI) purchase order (PO) errors and resolving discrepancies in a timely manner
Update product information within retail systems to ensure accuracy and alignment with current offerings
Serve as a liaison between retail customers and Branch Sales Associates, facilitating clear and timely communication
Respond to customer inquiries via phone and electronic communication with professionalism and accuracy
Maintain and update opportunities within CRM software to support Sales Associate follow-up and pipeline visibility
Conduct research using available tools to gather information on business profiles and product reviews as needed
Ensure all item creation and maintenance activities comply with JSOX guidelines and internal controls
Prepare documentation and audit-ready records for JSOX reviews as requested
Execute routine administrative tasks supporting Revenue Operations, Sales, and Operations functions
Support programs, promotions, and daily business operations through timely execution of assigned tasks
Complete special projects assigned by Sales, Operations, or Revenue Operations leadership
Adhere to all company standard operating procedures (SOPs) and policies